American Land & Leisure

This company is terrible! They are in charge of a local campground near me. My wife and I went up the other day to meet some friends. We only usually camp primitive and away from people, but our friends are glamor campers. The vehicle fee was atrocious. I don't know what they charge for, cause it isn't for keeping up the camp sites. Some bozoo "host" tried to charge us to use the firewood that we brought!! Apparently they have their own firewood for a ridiculous price. But no, you aren't going to charge me for wood I brought. They say they have a noise curfew, but apparently don't enforce it, seeing that people were screaming till 1am. The campground and toilets are not well kept at all, so these people must just be pocketing the money. Seems like AL&L has issues all over the country. And this is why we go to the middle of nowhere, away from people and stupid fees. But I know a lot who prefer designated campgrounds. So if you see one owned by AL&L, just keep searching.

Zero Stars if possible. This company took over management of one of my favorite campgrounds in FL that my family has been traveling to and tent camping at for more than 30 years. I had so many amazing memories there and I was excited to bring my children. Their first few trips were perfect. Then, AL&L took over. Since then, the grounds aren't as well kept, the bathrooms are atrocious (there was an actual chunk of fecal matter on the floor of the shower the entire 3 days we were there), the springs are not maintained for safety of animals or visitors, and the staff just ride around on golf carts harassing campers at their campsites for made us reasons. We keep a pretty low profile. We bring our own firewood (apparently they get offended by this, but it's not against the rules) we don't run radios (we come to the woods to unplug), our dogs (who we have taken on every camping trip) are always on their leashes or locked in their kennel if we're setting up/tearing down. Having small children, our lights are out hours before the rest of the grounds. Generators are supposedly not allowed on the tent side... as well as a max of 5 people per site or you have to pay for a second site. Seems like those rules are only enforced for some and not others. Our neighbors were blasting their radio until midnight with at least 15 people on their site and the staff had the nerve to come try to impose fines on us for allowing our children to scream all night... They couldn't sleep because of the noise. The last trip we made will be our final until AL&L is gone. Hopefully Forestry takes back over soon. This company is a JOKE.

We have been waiting for weeks on a promised reimbursement for days we paid to camp, but we’re unable to camp due to a scheduled controlled burn near the campground we were not aware of. I gave the person answering the phone at A.L.&L. all needed information to verify we had paid, but left camp due to unhealthy smoke. They said they would send a voucher. We waited, no voucher. They said one had been sent out after a voucher had been approved, did not receive it. They said another one could be sent out overnight mail. I don’t know what to believe at this point. How do you contact management, I am ready to ask if they are truly going to make good on a voucher for us.

All the camp hosts I've been in contact with have been great. Many of them are seniors, most are retired. The area managers are terrible. There treatment of the employees is unprofessional, disrespectful and certenaly a detractor for anyone considering employment with AL&L. They are obviously new to being managers and lack the skill set and attitude necessary to operate a company such as AL&L with any acceptable level of success.

So many negative revues for Land and Leisure. The people they hire have no customer service experience. We were kicked out of our spot, noting it was a prime spot that raked in a premium price. So we were placed in another spot that Ultimately became a nightmare, as camphost Dave said we had to move again. We were here working for the state of Colorado and the camphost made it nearly impossible to do our jobs. I wouldn't waste my money or time with this money hungry company who does not put the customer first. They put the all mighty dollar first.

They manage several campgrounds and day use areas in the Huron Manistee National Forest in Michigan. We staged a car at the Pines Point day use area on the White River and hung my America the Beautiful pass from the mirror. I assumed the pass would be valid as we were parked on National Forest Property. I came back to find a ticket on my car for not paying the day use fee. Turns out that AL&L has contracted to operate Pines Point and collects their own fees not only for the campground, but also for for the day use area. I had to find the campground host and he reluctantly agreed to waive the ticket if I paid the $10 fee for the day use area. I understand they operate the campground and collect fees for that, but I am not sure why I need to pay AL&L $10 to park my car on National Forest property. Seems like a cash grab, and in our current climate, a window into the future privatization and monetization of our public lands.