Bear Creek Resort

Horrible experience!!! Customer service at this establishment is Non existent. My husband and I booked a much needed last minute getaway after a series of very stressful events at home the last month. First off we had to hunt someone down that worked there on the grounds because no one was in the office. We drove all the way up the mountain to be told we no longer had a room because he double booked it. He said he messaged me about it. I looked at my phone and saw a text from 15 min earlier canceling my reservation. I believe an actual phone call would have been appropriate since I had booked my room over 7 hours ago and it was now 6pm at night. He had no care that we had no where to stay in a freezing cold mountain town as a guest. He didn’t offer any solutions and was extremely rude. Only stating it wasn’t his fault and he let us know by text. When we questioned him about offering another room at the rate we all ready paid for the original room he stormed off and rudely said “bye” with an attitude. Like a teenager with no manners. Literally the worst experience with customer service I have EVER had in my almost 40 years on this earth. This man had no regards for what he had put us through that night. Please don’t give this company your business they are shady and based on other reviews I have read on here I’m not the first to be disrespected like this.

Absolutely horrible service and experience and will NEVER recommend this place to anyone. My wife and I booked a room here in the morning around 11am. We live over 2 hours from big bear and started our drive up around 4pm. We arrived at 6:30pm only to be told be “Andrew” that our room was double booked and that we no longer had a room and that we were messaged about the issue “earlier”…… My wife checked he phone and the “earlier” message was 15 minutes before we got there!!!! There was no offer for another room and in fact Andrew felt very justified that he told us already so it wasn’t their fault!!!!! He was very self justified in response that he told us as soon as he knew the issue so there was nothing he could do. We already were in town so we asked for another room and he said he had one but it would be overkill for us?? Whatever the heck that means. I voiced my frustration about his attitude and the situation and he literally walked away and denied us service. Horrible horrible horrible place! Put the right people in the right places to run your business. We are in big bear often and will never be going here and will never recommend. Ridiculous how this went.

Spent some days in Big Bear. New years eve to the 3rd of January. We liked our trip to Big Bear. After staying at bear creek, then Fireside and Cathy Cottages, we found good rooms. Except bear creek, we were left with a bad weird experience. Delayed text responses, also they were sharing room texts and invoice. Room 8 they were not liking you new years eve. Tried to get an refund. Tried to be an adult about it. I will not be staying there again. And the traffic and way in and out is horrible.

Being a Father with 3 children this place was amazing. The gentleman in the front desk was superb, send me all the information everything was simple and easy. Children are very happy and I have nothing but gratitude for the last minute booking and the service.

Got a late check in with a code. Arrived around 10pm. Opened the door to dirty sheets, dirty towels, dirty kitchen. Tried to call, text and knock on office door for 45 minutes till somebody finally came and gave us another room. Were told they’d give us a refund and then they said they wouldn’t the next day. Wouldn’t stay again or recommend this place.