Best Western El Grande Inn

Even some five star hotels don’t have a fridge and microwave, so definitely impressed. Friendly management and quiet establishment. Great amenities too (restaurants, hot tubs, etc…. Just a weekend trip and was five minutes from my family l was visiting which was fantastic. Would recommend.

The room had a brown crusty substance on the curtain and stains on the floor. When I showed a picture of the curtain to the front desk, they said that they would “let someone know”. Never heard from anyone. There was a wedding party in that completely took over the hot tub and pool area. They had about 20 people in a hot tub that at maximum should hold 10. Drinking beer out of glass containers and smoking. When I mentioned these things to the Front Desk, they just laughed and said “yeah”. The next night when we attempted to go use the hot tub because we hadn’t been able to the night before, there was someone smoking at the hot tub again, and the hot tub looked and smelled like an aquarium that was long overdue for a cleaning. Overall, this hotel is old, rundown and not well run or maintained. ***UPDATE- After completing this review and one from Best Western this morning, I received the same canned response as other negative reviews below in an email from the owner/manager.

Broken down hotel with bugs, broken equipment, maintenance refuses to fix anything, and most of the houskeeping staff are nice but cant speak english. Houskeeping does not clean room throughly beware you may find something you dont wanna see.

We stayed here while visiting family in Clearlake and while in years past it was firmly “ok” this time it was dreadful. The building is in disrepair and we switched rooms multiple times before finding one that would even meet a very generous definition of “clean” Beds with ripped sheets complete with all sorts of human hair. Unvaccumed carpets with chunks of food mashed in. Bathtubs flowing at a constant Raif above a trickle, curtains stained and full of cigarette burns and of course the room that smelled like someone had been smoking weed for days on end. Let’s add poor communication during a wildfire power outage and possible evacuation. Don’t stay here, I know we won’t be doing so again.

Great place with spacious room and comfy beds. I always stay here when I travel to Lake County. I highly recommend this place. The parking is safe with excellent lighting and cameras. It's great if you are traveling solo or with family.