Best Western Plus Placerville Inn

Staff was friendly. Good location. They loose stars for the run down rooms and keys. Our room key kept resetting and we'd have to get it re-programmed each time. Apparently if it's next to a cell phone it resets them. Never had that with any other hotel before. Also the bathroom fan was broken. They need to upgrade this place.

My husband and I stay here at least once a year because of the customer service and value. I was surprised and happy to get a phone call from Raj at the front desk about 15 minutes after getting in the room. He wanted to make sure we had everything we needed. I also appreciated the bottled water, snack and fruit bar in the bag upon our arrival. Raj came over to help with a light bulb, and housekeeping brought an extra set of towels immediately. The hotel is well maintained and the staff are excellent. The hotel is conveniently located near downtown Placerville but far enough way for a peaceful night. My go-to hotel in the gold country.

Front desk people were very friendly and new their job. The cleaning staff was super nice! It was a clean room! The bed was a lumpy mess. Clock didn't have a light in it so I could see the time at night No mute of the TV remote. I wouldn't say I liked listening to the commercials. The bathroom sink faucet was loose. I had to get new key cards 3 times because they constantly would not work. The Pepsi machine took my money, however, the front desk reimbursed me and gave me a Pepsi.

They say every room door is extra wide enough for wheel chair. All hallways extra wide. All bathrooms are big enough to accommodate a wheelchair. Isn't it logical then, that there is an elevator to get the wheel chair to the second or third floor? False advertising. We were forced to change to the first floor. I dinr care what floor we are on. But if I book a king size bed, because you advertise I will have no problems on any floor. You better get me the same room on the bottom floor. Better yet. Don't make false claims.

Don’t expect to get hot water in shower in morning time when it’s busy. Response from maintenance team (and front desk) was to just wait while other rooms finish taking shower and then I’ll get hot water in shower. This will ruin our day now