Best Western Sunday House Inn Introduce
Best Western Sunday House Inn, located at 2124 Sidney Baker St, Kerrville, TX 78028, USA, presents a lodging experience with notable inconsistencies in cleanliness and service.
Platform Category: Campgrounds & RV Parks (and Lodging)
Best Western Sunday House Inn offers a range of experiences for its guests. While some reviewers have found the hotel to be clean and the service satisfactory, others have reported significant cleanliness issues, particularly within the bathrooms. One reviewer described finding mold on the bathroom ceiling and dried urine on the toilet and floor. The discrepancy in reviews suggests that room quality and maintenance may vary. Additionally, there are reports of unsatisfactory service regarding complaints, with one guest noting a lack of follow-up after reporting cleanliness issues. Potential guests should consider these mixed reviews when making their booking decisions.
Environment:
The hotel's environment varies significantly based on guest experiences. Some guests have found the rooms to be clean and well-maintained, providing a comfortable stay. However, other guests have reported serious cleanliness issues, particularly in the bathrooms, indicating potential maintenance and hygiene concerns. The overall atmosphere is inconsistent, with reports of both positive and negative experiences.
Services:
Best Western Sunday House Inn offers the following services:
- Clean Rooms (Inconsistent): Some guests report clean and well-maintained rooms.
- Basic Hotel Amenities: Standard hotel amenities.
- Front Desk Service: Service quality varies based on reviews.
Features:
Based on customer reviews, Best Western Sunday House Inn is characterized by:
- Clean Rooms (Variable): Cleanliness varies based on guest reports.
- Mold Issues: Reports of mold in bathrooms.
- Hygiene Concerns: Reports of dried urine in bathrooms.
- Service Inconsistencies: Varying levels of service quality.
- Lack of Complaint Resolution: Reports of unsatisfactory complaint handling.
- Mixed Reviews: Contrasting positive and negative feedback.
- Basic Accommodations: Provides basic hotel amenities.
- Potential Cleanliness Issues: Potential issues with bathroom cleanliness.
- Variable Room Quality: Room quality may vary.
- Partial Refund Issues: Issues with partial refunds and follow-up.
Promotional Information:
Best Western Sunday House Inn in Kerrville, TX, receives mixed reviews. Some guests praise clean rooms and good service, while others report significant cleanliness issues, particularly in the bathroom, and unsatisfactory service regarding complaints. Nice Hotel, clean and good service. Definitely worth the extra $40 bucks to stay in a nice clean bed versus one where you have to worry about bugs. Simple but clean and great. Would definitely recommend to stop here when you need a rest. Unfortunately and unexpectedly we needed to book an extra night in Kerrville and most hotels were booked due to the livestock show. The Airbnb we were staying in was unable to extend our stay one night due to prior reservations so we had limited options. That is how we ended up at this Best Western. We checked into our room in a hurry (dropped luggage and left) in order to get back to the show. When we arrived later that night (10:30-11pm) the room itself was fine but the bathroom was gross. The upper wall by the ceiling was covered in mold and the toilet had bright orange dried urine at the base and on the floor. The room itself was clean and even the shower to say the least so we just got ready for bed since we were leaving the next day and were too exhausted. Not to mention their wasn't much availability when we originally tried to find a room earlier in the day so we didn't feel we had very many options. When I spoke to the woman at the front desk she said she would be able to do a partial refund but was still new and would get back to me. No one ever contacted me and we were given a $30 credit.
Contact Information:
Phone: (830) 896-1313 or +1 830-896-1313
Address: 2124 Sidney Baker St, Kerrville, TX 78028, USA
Location
Customer Reviews
Nice Hotel, clean and good service. Definitely worth the extra $40 bucks to stay in a nice clean bed versus one where you have to worry about bugs. Simple but clean and great. Would definitely recommend to stop here when you need a rest.
Unfortunately and unexpectedly we needed to book an extra night in Kerrville and most hotels were booked due to the livestock show. The Airbnb we were staying in was unable to extend our stay one night due to prior reservations so we had limited options. That is how we ended up at this Best Western. We checked into our room in a hurry (dropped luggage and left) in order to get back to the show. When we arrived later that night (10:30-11pm) the room itself was fine but the bathroom was gross. The upper wall by the ceiling was covered in mold and the toilet had bright orange dried urine at the base and on the floor. The room itself was clean and even the shower to say the least so we just got ready for bed since we were leaving the next day and were too exhausted. Not to mention their wasn't much availability when we originally tried to find a room earlier in the day so we didn't feel we had very many options. When I spoke to the woman at the front desk she said she would be able to do a partial refund but was still new and would get back to me. No one ever contacted me and we were given a $30 credit.
This is an older motel . Rooms look to all be updated. Very spacious. Breakfast is very good. Egg omelets, pancakes, scrambled eggs, sausage, juices, yogurts, very nice. My only complaint would be that the first room that they gave us had a plumbing leak. They moved us down the row. The room that they gave us had a bunch of debris that had blown in front of the door. Well we moved thinking that the person who moved us would come back and sweep it up. They did not. So we tried to move it with our feet. Overall, though, the motel is nice. Pool area beautiful. Staff friendly. We will stay here again.
The buildings are definitely getting long in the tooth but the room was spacious and the check in staff very friendly. Echoing others- housekeeping was on the lower end, they left the shower dripping and we found a clump of (my wife’s) hair in the drain day 2. The pool was pretty but no one walked the deck to pickup garbage people left out night before. Overall- not luxurious but I would still consider staying here on future trips.
Very good service and their breakfast is on point! However, I don't think they change bedsheets and pillow covers after each use. I found tiny blood stains and dry green phlegm on the inside of the blankets...
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