Candlewood Suites Cheyenne, an IHG Hotel

Friendly staff, clean rooms. I travel often and its nice to have a full fridge and usable kitchen space. The desk space is big enough to put my laptop and printer on with room to do paperwork. The laundry machines are new and free. There are three restaurants within 2 minutes.

I Dawn Anthony checked in room 107 at 2:47 am this morning and the guy told me I could check out at 1 pm since I was an over the road driver coming in late. Well the front desk lady was so rude and called at 12:01pm after she already told me her check out time so then she comes to my room beating on the door it's 1203 we were loading up to push out the luggage carrier and she asks if we're staying. I told her " you already told me 12 it's 1203 we are heading out the door so I get to the front to get my receipt and I get a notification alert on my credit card it's been charged another 170.00 smh. Well she told me they only charged me 150.00 but gave me 2 different receipts for 148.00 then another for 150.00 so then I call my bank and they talked to her and told her they held 170.00 twice and then she goes back on her computer then say "oh yes it's 2 pending transactions for 170.00 smh. Saying "they might be trying to make sure it's enough money on the card". Checking out they shouldn't authorize another 170.00 if they already did it at 2:47 that morning she lied until I called my bank and verified I also called IHG and they told me it was 2 reservations made on the hotel mistake so it was showing 2 reservations smh I only stayed from 2:47 am til 12:03 same day check out so 170.00 shouldn't be authorized twice IHG say they are reaching out to manager please refund my 170.00 this is not right I love this hotel but if I'm going to have to deal with this as a truck driver I will bypass this hotel

I called IHG and they said that they accept emotional support animals with no fee as a service animal. When I arrived they pulled out a sheet from the Candlewood office that said ES Animals are not considered service animals. I know that a lot of people state that their pets are emotional support animals but I had all of my paperwork and they would not accept it. The night clerk referred me to the day manager and she said the same thing, "that even though they are an IHG hotel, they follow the Candlewood guidelines and will not acknowledge ES dogs as service animals." I stayed at 4 locations during my vacation and this location was the only one that charged me. We also were assigned a handicap room as we asked for the first floor. They could have given us an option if that was the only room left. Very dissatisfied.

One of the best hotels off the interstate in Cheyenne WY in my opinion. All rooms have a small kitchenette for those of you that want to heat up your own meals. Look online to see photos which are better than I could provide. Good choice for your stay. 60+ miles before another hotel more or less.

My husband and I are OTR truck drivers who broke down in Cheyenne. Our company put us up at this hotel and I have nothing but great things to say about this place. Staff is super friendly, Michele went above and beyond to help when she didn't have to. Rooms are big, clean, and have what you need to make your stay comfortable. Highly recommend