Country Aire Campground

My family and I have been camping at Country Aire for over 10 years now. We used to camp with our camper, but after giving up our camper, we have been reserving a cabin for the past 3-4 years. We stay 4 nights for Memorial Day weekend, and prior to leaving every year, we book for the following year. We prepay in full and receive a confirmation securing our booking for the following year. Our family and friends camp with us staying on adjacent/nearby sites. On 1/11/25, I received a phone call from Lisa (the owner) telling me that they switched over to a new reservation system and they have a problem with us being booked in the same cabin as another party. I pulled up my confirmation, reviewed it with her, and she told us that we were all set, because we had booked and prepaid before the other party. She mentioned that she was going to call the other party, and they weren't going to be happy, but again, she assured me that we were all set. Today, 1/13/25, I received a call from Lisa, telling me that she had a problem, and that, because of the new reservation system, we were double-booked with another party for the same cabin, and there are no other cabins available. I reminded her of our call a few days prior where she assured me that I was all set, and she would be honoring our reservation. She said that the other party was being "unreasonable," and because they have been customers for 10 years, she was honoring their reservation and not mine. I reminded her that I have been a customer the same amount of time, but she should do the right thing and honor our reservation, because it was made first, and that is what she confirmed to me in the phone call a few days prior. Lisa said she was putting a check in the mail for my refund and honoring the other party's reservation. It's unbelievable to me that this double-booking/reservation snafu is being discovered almost eight months after I booked, prepaid in full and received an email confirmation. I am appalled and deeply frustrated at their handling of this situation. It is just plain wrong. Lisa said she is choosing loyalty over "doing the right thing," but clearly disregarding that my family and I have been equally as loyal for the past 10+ years. I am incredibly sad, because we don't have enough time to book elsewhere for the Memorial Day weekend, which is always in such high demand. Unfortunately, our time at Country Aire has come to an end.

Great family owned, and operated campground in North Western Massachusetts. Well-maintained and plenty of activities here and around the local area. Perfect place in the Berkshires for recreational campers or tenting. Cabins also available. After years of traveling with our family and friends, we are now seasonal camper at Country Aire Campground. My Happy Place!

I've been coming here at least once a year since roughly 2014. I absolutely love this place, Art and Lisa are great hosts, attentive to needs, friendly and helpful. Art has helped me out on more than one occasion with my malfunctioning camping equipment, sage advice, and pleasant conversations. The campground itself is beautiful with an excellent playground for the kids and a rocking pool which we have so much fun in. This is a true mom and pop place and they clearly take pride in their campground. My only complaint is that the seasonal list is quite long and I am hoping to get a seasonal within the next year or two as this truly is a peaceful place. Thanks for the memories.

Beautiful location and guests are very nice. Some of the people that work there are also very considerate and thoughtful. It only takes one person to ruin your whole stay however. I am shocked on how much the person at the front desk gets off on making people upset. She snaps at anyone who asks a question. I am not sure if we can stay the entire stay we originally booked because I am so upset. She made us feel so unwelcome. We will never stay here again. I usually do not right any bad reviews. This might be my first. Also good to know: It is dog friendly but not for outside guests staying overnight no matter if you have proper paperwork and follow all rules. This is not stated anywhere in the website. We purposely did not bring our dogs so that our outside guest could and this still did not matter. There was no reasoning with this person at the front desk. Literally makes no sense.

Location, location LOCATION! Zipline, white water rafting, charming town center, sugar houses, hiking, kayaking, fishing, swimming -and SoulFest! Full hookups, playgrounds, pool with a water slide! Creek runs through… then there’s those homemade donuts & coffee. Awesome staff, and that country air. Thank you for a funtastic stay! Don’t have a camper? They have real nice cabins you can rent.