Delaware Water Gap / Pocono Mountain KOA Holiday

I'm not sure why Google thinks it's a hotel as it's a campground, though they do rent a lot of cabins, probably more than we have seen in any other campground. It's a very nice campground, well maintained, large sites, lots of things in a large area for kids to play, and every employee I met in the office was extremely nice, kind, and helpful. Out of about 10 campgrounds we go to in the North East, this is our favorite hideaway.

We chose this location because we got stuck in a snowstorm heading home from a funeral. We tried to get off the road and be some place safe while we rode out the storm. At 1:00 a.m. our campers electrical system got fried. We woke up to freezing cold, and nobody was in the office the next day, all day to help us. I guess the front office attendant called in sick. So the handyman, who was super nice, offered to help us. The handyman offered us a cabin to stay in until we got the camper figured out. So we called the main KOA # to reserve it. They had a to "buy two nights, get the third night free" deal that we purchased because we weren't sure when we were going to be getting the camper fixed or if we would be able to afford too. The cabin was winterized so we couldn't use the bathroom and there was no running water to the cabin. It basically was used just to sleep in and to stay warm in the freezing conditions. The next day we found somebody to come out the following day to fix the camper. We moved the camper up next door to the cabin and there was only one night where we crossed because we had that extra night free. They could have very well told us that they planned on charging us for both sites but they didn't. They told us they would help us out. But they didnt. We got stuck paying for two sites!! The cabin and the camper site both, full rate, not even winter rate. And because they double booked us and tried to charge us extra fees, we couldn't use our KOA rewards either. Talk about greedy greedy greedy owners!!! Owners like this ruin the KOA good name. Not to mention the whole campground was completely empty but anything my child did outside, like playing with the ice or playing in the snow, the campground attendant would yell at him about it. Talk about a horrible experience. We even went to corporate and all they did was pass it right back down.. We will not be back. 👎

Had a mini family reunion here and we all had a great time. We had two sites and family in a cabin. Sites, cabin was all perfect. The activities for the grand kids were perfect and even the older ones had fun. The Halloween trick or treating was so much fun and the haunted trailer was so much fun. We cant wait to come back!

The campground was decorated for Halloween and had lots of things for kids. Guinea fowl were walking around and were cute as can be. We changed sites trying to get satellite reception but it was spotty, they have no cable or over the air stations (that we could get). If you want quiet, get a wooded site in the back. There are no trains or road noise, just the obnoxious drunk adults behind us. Children were supervised and well behaved. There is no easy way to get to the campground but some stores are a few minutes away. There are many cabins to rent.

Our heat wasn’t working the first night here but as soon as we notified the staff they immediately came and made sure our cabin was heated. It’s a perfect place to have a nice quiet winter vacation. The area is great.

Beautiful Campground, Amazing, friendly, and hard working staff! We stayed here for a week to visit various places in the area, the camp store is fantastic great variety of stuff, beautiful and well kept campground with lots of friendly people, but more importantly a very kind, hardworking, and friendly staff, you can tell that each and every staff member here cares about this campground and the people in it! You can always find someone around, working hard and keeping the place nice as well as being quick to help any customer staying here who may need something or have a question! Thank you for making this a great camping experience we will be back again !

We took an RV trip to Maine and stayed at this campground on the way up and back. It was a great experience. Nice dog park for our dogs, beautiful campsite with outdoor table, fire pit, and grill. Planned activities ranged from crafts for kids to wine tasting for adults. Facilities were clean with plenty of hot water. Staff were super friendly.

I'm giving this place 3 stars based on the fact that we stayed on the off season so way less busy than probably normal. I've stayed at a handful of different KOA's and I will say that its very small compared to others. Not a whole lot to do. its basically a place to lay your head. We stayed in a rustic cabin which was clean. The employees were very nice for the most part except for the last day but I will get into that soon. We ordered firewood a couple times and it came quick. The store was well stocked with everything you could possibly need aside from food which was fine for us because we planned to eat else where anyway. But if youre in a pinch there is a supermarket 5 mins away. Here is where I am having issues. If youre staying in a rustic cabin there is no bathroom. Thats fine. we have stayed in KOA's before and typically they strategically place the bathrooms/showers close by. Not this place. The bathrooms are at the front of the campground or back of the campgrounds. The cabins are in the middle. There are no sites aside from RV'S at the front bathroom as well as the back bathroom. Most RV'S have their own bathrooms so why you'd not place the bathrooms in the middle of the rustic cabins or tent camping people is beyond me. My son and I peed in cups and through it off to the side of our cabin. Yes everyone, RV'S and cabins, are on top of themselves. They planted little trees in front of the fire ring at each of the rustic cabins so we had to be super careful with out fire with embers etc. Why would they do that either is beyond me. We went to check out. I timed this methodically because we had an appointment for passports in the city. Apparently they make you wait for them to check your cabin before you're able to leave. This tacked on 15 minutes because whoever in the golfcart had to come get the key` from the office(the directions say to lock it before you leave) then drive back down to inspect it. So all in all we missed our appointment because of this. lol really? Its a little wooden cabin with wooden beds. aside from it burning down what would there be a need to inspect it? I have never seen this at a KOA before. When I explained this to the older woman at the desk about the appointment I had and said literally nothing. No I am sorry for the inconvenience, or it shouldn't take too long. Nothing. By the look on her face I thought for a brief second she was having a medical episode. The only reason why I did wait was to make sure she was ok. She was the only one in the office. Bizzare. aside from that they were moving RV's past our cabin well after 10 pm. they have a strict policy that quiet time is 10pm but gotta get that money!

We left our surge protector there and they located it and shipped it to us. We also had a an issue and had to fix something on the camper before we could drive. They were very flexible with our checkout time while we fixed it. It was really nice working with honest people that do what is right.