Embassy Suites by Hilton Saratoga Springs

This may be listed as a 3-Star hotel, but it was a five star experience. The price was great and we changed our trip just to stay here. Normally we are closer to Albany, but we came anyway. First ... pool is heated. Thank you for understanding people don't want to be ice cold! The gym was really nice, and breakfast was amazing. Our room was very well taken care of, which was expected at an Embassy. Best shower we have seen in a while though too. It didn't leak on the ground despite being a glass door shower! Breakfast was on point and better than most places. Everything was well taken care of and people picked up our plates! That never happens. Just great service all around this time. Only downside was our remote didn't pair to our TV in the bedroom. I know how to work the button on the TV itself though so no stars off. Just check the remote pairing in room 444 if you happen to read this! Overall, great experience. Hilton is my brand and places like this is why.

We have stayed here several times in the past and always had a good time. However, we were forced to cancel our last stay as we all came down with the flu. They refused to cancel the reservation or even give us a credit towards a future stay. If this is how they treat Hilton Honors members I can’t imagine how they treat “regular” guests. Horrible customer service, never again.

Rooms are tired. Really need updating can’t justify the price when it is need of repairs so badly. Shame on the local management. Toilet cracked and cut my finger twice, tv had huge cracks in the screen causing everything to be distorted. Remote batteries dead. I’m a loyal Hilton honors member and guest. This hotel is by far not the best experience. I said medium on location because you have several homeless sleeping around the building so walking back from Broadway is dark and was iffy. Parking lot is really dark. Service was low scoring as bartender could use some customer service training. I was there 4 nights and many times wished I had stayed elsewhere in Saratoga.

We had a great anniversary weekend here. The hotel staff was friendly the room was clean and spacious and the evening reception and breakfast were wonderful! Will definitely stay here again.

Great hotel. Beautiful inside. Great location. Spacious rooms. A few loose tiles in the bathroom. The best breakfast buffet with cooked to order pancakes, waffles, and omelets.