Fairfield Inn & Suites Nashville at Opryland

I had a pretty great stay. Except upon checkout in the lady checking me in kept nodding out and after I got checked in I noticed that she charged an extra 25 dollars I ask her why she said oh that's nothing you will get it back when you check out. I happily said ok. My grandson swam in the pool it was wonderful clean and warm. The real pretty African American woman came and checked on us to ensure our stay was good and I said yes. She was a breath of fresh air and so professional. But I still haven't received my 25 dollars back .it's a little frustrating. I will patiently wait. God bless

I had a great experience here New Years Eve. Ms. Jean was amazing and helpful and even let us borrow her umbrella for the night. Rooms were clean and comfortable. Lobby area was nice and coffee was beautifully strong and delicious. A+ place to stay and Ms Jean you rock!!

We stayed here for a conference and then again overnight to catch a flight. The breakfast was amazing and the staff was great. The doors to the room were really heavy and with the carpet it was hard to open the doors. The room was immaculately clean and comfortable. Unfortunately, the first time we were in room 229. Avoid this room at all costs. Each of us at the conference had been stuck in this room from time to time. It smells bad and the faucet is frustrating. Do not stay in that room. Overall though the hotel is great, Marriot just needs to invest in a renovation.

This was a great experience for us. Ms Jean Hondas checked us in, offered us advice on where we should go to be able to navigate the city, and she offered me her personal umbrella because it was raining and I didn’t have one. She was sweet and kind and made it a great experience. Plus our room was nice and everything else was nice.

I just want everyone to know that Jean, whom I think is the Operations Manager, is by far the most polite, professional, nice, heartwarming, over and beyond the call of duty employee of any hotel I have ever stayed in. I am a travel agent so I have stayed in hotels in all categories including 5. Her staff are the same way and I know it is because of her contagious attitude. I will be going here again because there was some things we didn't get to see. The rooms were clean and maintained while we was there. I enjoyed breakfast as well as the breakfast staff. The hotel is located not far from some great eating places Jean suggested to us. You are very far from downtown and the mall is about a mile away. We enjoyed our vacation with our Aunt and Uncle for their anniversary.