Green River KOA Journey

We booked a site here a month in advance of our stay and noted late check in since we were traveling from Joshua Tree, where we stayed the previous night. On the day of check in, we received a text message at 11:14am with check-in instructions. It stated "If you need anything else, please respond to this text and a member of our staff will respond as soon as possible." We immediately replied to that text since we needed to change to a cabin, as our RV heating broke the night prior. We texted 3 times and called once during business hours, but no one answered the phone or replied to us. We wanted to change to a cabin, which the website showed was available, since we were traveling with two small children and the overnight low was 20 degrees. Two days later, someone called to see how they could help me. There was no apology, no "sorry for the confusion" or anything, but instead she just told me I should have emailed to get in contact and denied that they received any messages from us. I was told I could expect a resolution or call from the manager by Wednesday 12/4, but it's been a week since that call and I have not received any communication back. I had to file a dispute with my bank and a complaint with KOA. What a pain in the behind.

Nice and clean campground. Swimming pool, nice bathrooms and showers. The pet area is fantastic! Plenty of room for your fur baby to run. We arrived after check-in time, but the process of selecting your own site from this available was easy. Would definitely stay there again.

Location of this KOA right off highway was nice (road noise not an issue - there is a train nearby though that does pass by at random times day and/or night/early am so just be prepared if you're a light sleeper). Centrally located within an hour of Arches & Canyonlands NPs, Moab, & Goblin Valley. Campground itself apparently underwent some new improvements. It's well kept. Rv sites level ( gravel with cement patio, picnic table and a patch of astro turf). Large dog park ( all gravel, no grass ). Didn't use the new bathhouse so can't comment there. Pool was closed during our week stay. I wish this KOA the best with your future RVers /campers and hope for much success in the revival in the future to the cute little town of Green River.

Thank you for your wonderful customer service! We had planned to stay here on our way from CA to CO, but our vehicle needed sudden repairs in NV and we weren’t able to make the reservations we had made here. This KOA was very kind and flexible changing days 3 separate times to accommodate us. The campground is wonderful. Nice long pull through sites with plenty of space around you. Everyone we met there was extremely kind! We are thankful for your kindness and understanding with our situation, and again for your excellent customer service!!

We had an incredible time at Green River KOA. The sites were clean and well kept. There were new facilities that were nice to use and clean. There were great amenities. The staff was kind and very accommodating to our requests. We used this campsite as a base camp to get down into Moab and the national parks each day and it worked great while keeping our rig up on i-70. We will definitely be returning here for another stay.