Hampton Inn Sturbridge

Just stayed at the hotel this past week end. Picked it because it had an indoor pool and hot tub. Checking in the was a sign saying the pool was under renovation. Asked the person at the desk about it, they said it was being renovated for this past year. The room they have their breakfasts had windows where you could see the pool. Could not see any signs of renovations. Very disappointing. Also no cleaning of the room from one day to the other.

I had no problems and found my room to be mostly nice. The tub/shower could have used some extra cleaning though in my option (a little but of rust stains). The room wasn’t loud even though there was a freeway behind it. I never interacted with staff as I checked in online using the app.

Front desk guy charged me for an extra night by accident because he didn’t know what he was doing. I had to call them to discuss the added charge and now it’s going to take over a week to get my money back because some teenager didn’t know how to charge my card correctly. As a pregnant person with back issues, the bed made my time in Massachusetts painful. Don’t stay here if you have back problems. The beds are awful. The location was fine.

The staff was very friendly and helpful. There is a small snack shop with drinks, microwavable food and ice cream for sale. Breakfast was quite nice! Lots of choices for you to choose from. The pool was closed for renovations, but other than that, it was a perfect stop for the night!

Oof. You’d think Hilton buying Hampton Inn would ensure at least good upkeep, hm? Not so. This HI felt run down, room was worn, window covering tattered, all the things that make you wonder how clean it actually is. Pool closed. Meeting room, which we actually would have made use of, no longer avail. Breakfast seemed ok. But Panera across the street seemed a better option. I wouldn’t stay here again.