Holiday Inn Express & Suites Charleston NE Mt Pleasant Us17, an IHG Hotel

We were disappointed with our stay at this hotel for several reasons. First, the advertisement mentioned a kitchenette, but our room only had a fridge and microwave. Second, the breakfast experience was unpleasant due to a staff member who was aggressive toward guests. She confronted my husband for using an unused fork to take bread, while other guests used their hands without issue. The next morning, she even threatened an elderly guest who politely asked for more pancake batter. Additionally, I witnessed her cleaning the floor and tables with the same towel, which was unsanitary and disrespectful. On the first night, we asked for a crib for our one-year-old baby, and the night staff told us they only had one, which was broken! Thankfully, the next morning, another staff member resolved the issue and provided a crib. On top of that, the hotel does not offer 24-hour complimentary coffee in the lobby. Even for complimentary hot water, you have to ask the front desk, and some night staff showed attitude when we asked for it. Lastly, do not forget to check your towels—they may not be properly cleaned. This experience was far from what we expected, and serious improvements are needed.

Room has plenty of room for you and your children. Had bunk beds in the room beside the queen that adults would stay. Very spacious living area and space for the family.

My fiance and I stayed there 3 nights. Breakfast was good. Very friendly people, environment was good, costumer service was great. Room was clean. Where the hotel is located the area is beautiful. Love the fact that it was 30 min away from folly beach and 20 min to Charleston. We really enjoyed our stay. Would definitely go back.

Great experience! This hotel is clean, fresh, and a great value! The staff is friendly, helpful, and knowledgeable about local places to get authentic sweetgrass baskets. Our room was super comfortable. The parking lot is well-lit with plenty of parking. Across the parking lot is a restaurant with some of the best food I've ever eaten! This is definitely a stay-again property!

Our room was great. The location is perfect, just 5 minutes from Isle of Palms. The service was INCREDIBLE! I can tell you this because everything didn’t go perfect but the staff including Lawrence stepped up and solved a minor issue that could have been much worse and they did it all with kindness, compassion and an ever apparent desire to serve. Thank you all!!