Holiday Inn Express & Suites Cherokee/Casino, an IHG Hotel

Wonderful and friendly staff. We booked here last minute during the hurricane and was truly impressed by how big and clean the room was. We had stayed at the casino resort previously, the holiday in was much cleaner, bigger rooms, kitchen space and free breakfast. The staff were so kind. Plus there are full size lotions and extras in the room. Very happy we got to stay here.

When we checked in the door to our room had to be picked up and man handled to shut as it was broken. When we told staff our door was broken we were told there were no rooms to move us to. We managed to muscle the door to a proper position so it would close. Our room backed up to the kitchen so we were awake at 530 because you hear what sounded like pans being thrown across the room, and loud music. We came back later that morning and was able to be moved to another room that was better but when we got up to the room it smelled like marijuana. We thought it was coming from the vent when we were trying to figure out where it was coming from and looked out the window where staff was smoking marijuana below our room and it was coming through the air conditioning. When staff at the front desk was told because I was very unhappy because we do not use illegal substances and we had children with us the staff said oh well it’s legal here. I did not want my children exposed to anything. Hot water in the second room appeared not to work but when maintenance came up it was shown to us that it only worked when turned all the way to cold. Very unhappy for what I paid for our trip.

I have a very mixed review. We stayed here during the WSOP event. The rooms were OK but our door was hard to open. I found that to be the case with a lot of the doors in this hotel. The staff was super friendly.... HOWEVER $200 was taken from our room. This money was secured inside a zippered pocket in the back of one of my bags which means that whoever did it searched through all of our stuff looking. I am meticulous when it comes to money and how much was there. I am sure the person who took it thought we wouldn't notice. Had this been someone breaking into our room, they would have stolen the whole amount so we know it was a staff member. The rest of the staff was nice and offered to get police involved but I didn't want to spend a whole day of my vacation dealing with this. I didnt let it ruin my trip but I can say I would feel comfortable ever staying here again or recommending that other do either. Its sad because most of the staff really did a great job!!!

First and foremost I am extremely sorry that the beautiful Cherokee, North Carolina area (Five Stars for Location) has to have this hole in a wall to represent lodging options for them. As a frequent visitor to this area our family’s annual fall trip is usually spent at the Harrahs Resort located right across the street, but due to the area being such a popular tour destination our normal favorite was sold out. Settling for a never before visited “Holiday Inn Express”. We were warmly greeted by the friendly male and female staff present during check in making our welcome in feel appreciated. (which earned the 2 stars for Service). However, upon entering our room, we immediately begin second guessing our choice to move forward. Starting with the poorly outdated decor, I am surprised because the exterior of the hotel will lead you to believe that the entire hotel is updated and modern- NOT THE CASE-, next because we checked in after 6pm, we decided to get ready for some much needed rest for our adventurous planned weekend itinerary. As we looked for the pull out sofa mentioned, they forgot to indicate that NO LINENS would be available to cover the very used unsanitary mattress leaving us with two children receiving skin rashes. After stripping the flat sheet from the bed to add to the pull out mattress JUST to get the kids a few hours of sleep since we checked late and could NOT get fresh linens until the next day when the maid staff arrived (as we were told that anyway), we were finally able to get some shut eye, NOPE wrong again, the poor insulation will allow you to hear even parking lot conversations so the slamming doors all night will remind you to ALWAYS stick with what you KNOW! We should have trusted our guts and proceeded to our destination. And to add salt to our wounds, our credit card was DOUBLE CHARGED DAYS later after checking out. When we brought this to the attention of the Male “General Manager” we were laughed at and told “YES you were charged because we only hold half the amount of the stay at check in/check out and then we run your card after check out for the remaining balance.” Which is a policy I have never heard of being. Can someone from the corporate office of IHG please explain this?

Very clean hotel and room. Friendly staff and a well maintained bfast offering. Very nice proximity to the casino. I'll be staying here again when I come back. Sorry, no photos