Holiday Inn Express & Suites Custer, an IHG Hotel

We were first impressed by how clean everything looked and smelled. The bed and pillows were very comfortable. The breakfast had great options, and their staff were very attentive to restock it. The pool and fitness areas were nice as well. Very family friendly. I would stay here again and recommend it to others. If I had to find a complaint, the ice machine didn’t work on our floor but we were able to use one on another floor. Great stay!

Room was mostly clean except for the table when we checked in. Too late to worry about it. Staff was friendly. Rooms were nice sized. Balcony was a nice touch, tho I wouldn't call that a mountain view. People super loud outside til after 11pm, ruined the Balcony. I've stayed in alot of hotels and the morning at this one was horrid. People slamming doors and super loud from 6am-930am when we finally got up and checked out. Talking loudly and laughing. Laundry closet was right by our door, so maybe it was housekeeping? Not sure but it was every 5-15 min all morning. The pool and hot tub were nice sized. But the chlorine smell was super strong. Throat and eyes burning, coughing after 30 min in the pool room. For the price, just expected better. Not sure I'll stay here again

If admin is looking at this review: put a microwave in the breakfast area. You have one in every room, why not one there? I would have used it. Was aggravated I had to go back to my room to use one. Otherwise, this hotel was wonderful and location conveniently off interstate.

Loved this hotel for our family! We had a suite with 2 king beds and a pull out couch. One bed was in a separate room that had a balcony that overlooked a mountain with small waterfall. It was lovely and clean and just what we wanted! This is right on the main road in Custer - so it was very close to all the restaurants!

This was our 4th stop on a family road trip. This was our main stop and stayed here for 3 nights total. Cons- *The first front desk lady wasn't exactly polite, but more snippy -which I found odd. * This a a BIG complaint- we paid extra for a balcony with a view- that we couldn't use at all due to all the fumes! There are night lamps and a fire table that( I assume) are all fueled by propane- I can't say for certain what caused the fumes on our balcony that later also ended up in our room. We got headaches and asthma issues and my daughter had a mini panic attack when she walked into our room the fumes overwhelmed her and she wanted to call the fire department for the leak. We had spoken with the front desk once over this and they said they would have maintenance check it out we never heard back. He did say that there was something on the side of the building that could cause it - but we think it was table/lights. Maybe somebody didn't close a valve right or something??? I have no idea what caused it but it was a real issue. * View on the balcony overlooked the dumpster- not a big deal when it's emptied - but the first day it was full. Also didn't affect us due to the fumes that kept us from using it- but you may want to request a room that doesn't have a view of the dumpster. * Breakfast- oh my- there was always a bin not being used( never seen that at any other ihg) the food was always running out. On one day I think the breakfast bar attendant was working all alone on a very busy morning. Out of my 7 hotel stops this breakfast was by far the worst- not blaming the staff- she was working very hard the entire time!!! Pros- *The room was extremely clean - great job done by housekeeping!!!!! We checked thoroughly and this was a very clean room. * There was always a luggage cart available and fresh coffee available. Both are much appreciated while taking a long road trip. * The location is perfect - we saw Mount Rushmore, Crazy Horse, and Wildlife Loop at Custer State Park and had an amazing dinner at Big Thunder Bar & Grill after taking a Gold Mine tour. So much to do within a 20-mile radius. You can beat the location. Adding a side note here for anyone who is taking the time to read these reviews. I wish I had thoroughly read all the negative reviews on this hotel before I booked because after the fact looking through. I can see where general management never responds or makes any attempt to say they will try to fix or work on that. My breathing/asthma has affected the rest of my trip since we left this hotel. It would be nice to know that somebody is working on fumes that get into the balcony rooms.