Holiday Inn Express & Suites Dinuba West, an IHG Hotel

Booking and check-in was easy. Our family of 4 (2 adults and 2 kiddos) stayed in a suite. Staff was welcoming. Lobby was nicely decorated. Room was spacious and clean. We took advantage of the free breakfast twice during our 3 night stay. We were missing a towel and had to ask for one at the front desk. We opted to skip cleaning the first morning and on the second day, the cleaning was quite delayed that I had to inquire at the from desk after 3pm, and after that cleaning, we were again shorted towels. Noting this as this could be an area for improvement. Other than this, all else was wonderful and we will return and stay again.

My stay was Ok at this location. The room was clean and spacious. The A/C worked well so the room was at a good temperature. They are pet friendly so that’s a plus for us since we normally travel with our dog. The train track is right next to the hotel and our room happened to be right by the track. That was a heck of a wake up call from the trains horn at 6am. I noticed all the rooms around us the doors slammed hard so every time someone left or entered their room the doors slammed loudly. Was not a fan of the bathroom in the room here. There is no ventilation fans so it would get real hot when we showered and uncomfortable. Even the restroom by the pool had no ventilation fans. The night front desk employee gave us attitude when we asked for a roll of toilet paper after we checked in. We were there for a 3 night stay and upon walking into the room there was a half roll on the dispenser and that was it. I guess he didn’t believe us but for a 3 night stay I think we should get more than a half roll.

This place always has extremely well trained staff that always brings a smile to your face. Amazing place to stay at if you are visiting around the area. I would always recommend this place due to the cleanliness.

The rates at this Holiday Inn are consistently higher than other locations, and the staff, including the manager, could greatly benefit from customer service training. For a better experience, I recommend driving a little further to stay at the Best Western.

Very nice experience. We were in town for a wedding. The room was nice, roomy, and fully stocked. The staff was outstanding. Everyone from the front desk to the room cleaners was friendly and helpful. One of the staff had a birthday and the whole staff celebrated for her. That is a sign that they care about their employees. Well done Dinuba Holiday inn express.