Holiday Inn Express & Suites Naples North - Bonita Springs, an IHG Hotel

We had a quick one night stay here recently. The front desk staff was more than helpful and kind. The hotel looked nice and well kept, however, upon entering our room, we were hit with an intense musty smell. I had noticed that the room next to us had a commercial fan going in it with work going on inside. I don't know if our room had recently been worked on or had new issues, but the room was so damp and musty, it would have been impossible for anyone with allergies or respiratory issues to stay there. We put the air on high immediately upon arrival and thankfully we went out for the night and only slept there one night. The room coverlet was damp to the touch when we got in bed at night. We didn't mention anything to staff since we only stayed one night and it seemed like they were doing work to that are of the hotel. Hopefully they get it figured out because the room was beautiful otherwise.

If I could give this hotel higher than a 5 I would !! The customer service here is just absolutely amazing I don't think I've ever been to a hotel that has fun energetic, caring employees. We were at another Holiday inn express in Naples and they lost power and the hotel everyone left we were here from Boston with no place to go hotels had no power or availability. We drove 45 min and just pulled up and asked we were told they could fit us in 1 night but would keep an eye out for cancelations well then the next morning there was a no show and we got another room !! The assistant manager Olga she is the BEST of the best !! She was from first contact caring , friendly and just beyond accommodating!! Every day always acknowledged us and really made us feel like she really cared. The morning we left she wasn't in yet I'm sorry we missed her and I left her a note thanking her for everything she did for us. We will be back thank you all again . Until we meet again

I recently had the pleasure of staying at Holiday Inn Express at Bonita Springs, and I must say, the experience was nothing short of extraordinary, thanks to the incredible staff. From the moment my husband service dog and I had arrived, we were greeted with warm smiles and genuine hospitality. The front desk team was exceptionally efficient and went above and beyond for us. Thank you for your exceptional service and for making our stay so memorable. Their dedication to ensuring guests have a comfortable and enjoyable experience is truly commendable. I highly recommend this hotel to anyone looking for a top-notch hospitality experience and am already looking forward to our next stay in a couple of months.

Hotel manager Olga is Friendly and was attentive to all our questions regarding our needs and questions regarding restaurants near by. This hotel is pet friendly and the complimentary breakfast was very good. I would recommend this hotel to anyone traveling to Bonita springs and Naples Florida area 😀. Carlos and Gina.

Hotel is in a good location. Other than that it’s not great at all. Breakfast from 630-930, yet there’s 15-20 people taking everything before 630. And they feed the same group dinner as well. Garbage everywhere. Literally sitting in room and got a bang on the door, it was cops. Someone called saying there was domestic violence going on. Come to find out cops didn’t even know where to go. Front desk let them walk halls and they heard the tv. You bring any issue up to staff and you are shunned for it. Rooms are damp. 2 dehumidifier’s going non stop. I don’t feel safe even walking outside to vehicle after staying for a couple weeks. Everyone is moving out of this hotel because of hotel allowing the rid raf. Pool isn’t heated. You’re lucky to even get a pool towel. Nobody cleans it. Luckily there’s a net I can fish stuff out. I could keep going on and on. I’m just heading elsewhere