Homewood Suites by Hilton Charleston - Mt. Pleasant

Staying at this location was highly disappointing. First, we encountered a room where the door wouldn't lock, requiring us to change rooms. In the second room, the shower didn't work, and there was no water in the bathtub, so we had to relocate again. Eventually, we settled into a third room that wasn't particularly clean, but we decided to stay just to get some sleep. Upon checking out the next morning, I can confidently say this was the worst Hilton-affiliated hotel I've ever experienced. I wouldn't recommend it unless you only need a place for a few hours. It seemed like they were undergoing renovations, with items cluttering the hallways, which gave an unsafe impression. The only highlight was a friendly staff member at breakfast the next morning who clearly enjoyed her job. Unfortunately, the guest services were lacking overall.

The hotel is located in a nice area with small shops and restaurants nearby. My first time in this Hilton brand and I enjoyed it. The staff was genial and very helpful with a special request. One great thing was ceiling fan in the bedroom! I don't like sleeping in air conditioning and the fan was perfect. Good job! ( there is air conditioning in the room) I didn't like the renovation stuff and the debris but see the reason and it will be good when over!

We worked with Kathy at the front desk who was so helpful, kind, and friendly. We had just left another hotel with a bad experience, so meeting Kathy was a Godsend. Our rooms were great. Newly renovated (4th floor) room, with the construction crew on 3rd floor. The noise didn’t bother us because they stopped working at (pm and we were gone during the day. Hilton always has the best mattresses! The breakfast was great and when they ran out of orange juice one of the staff ran to store to buy more. Thank you Kathy for a nice stay.

I had high expectations for my stay at this property, but unfortunately, I was disappointed. We initially checked into unit 401, where the door closed but did not lock properly—both from the inside and outside, it could be pushed or pulled open. After reporting the issue, we were moved to unit 409. However, when we settled in and went to take a shower, we discovered that the water did not work at all. The front desk then transferred us to unit 311. Upon entering this unit, we found that the floor was dirty, and the toilet was unacceptable—there were visible marks, indicating it hadn’t been cleaned properly. Although we were exhausted from our travels and needed to work the following morning, we felt compelled to clean the room ourselves. While I must acknowledge the staff's good customer service, I am still extremely disappointed in the overall experience. Despite the assistance, they did not offer any compensation for the significant time it took (about an hour) to check into a suitable room. Honestly, I would rate this experience at least -10 stars if I could. Pictures will be posted to illustrate my concerns.

Lovely staff and great breakfast. First time in my life a hotel bed didn't hurt my back! It was not hard as rock like they usually are. Literally close to everything but plenty of room with good parking. Very safe area. Neighborhood feels posh but is actually on par with other hotels in the area for price. You can walk across the street to dining and shops. They are starting a remodel fall 2024, but truthfully it doesn't need it, decor wise. I think the ac makes a bit too much noise and the bathroom is a bit shabby from regular use, but very clean and nice. I just hope they keep the great beds!