Jellystone Park™ Birchwood Acres

A large group of my friends and our families stayed in the 'deluxe' and 'premium' cabins last weekend. We were definitely disappointed with the accommodations. Our room was littered with mouse poop- some fresh and some that had clearly been there awhile. One friend noted their cabin had it too, even finding it in the silverware drawer. I spilled some water on the floor and wiped it up with a paper towel- it was black by the time I was done. Our sofa was lopsided and dirty. The mini-splits in the living room of our cabin and the cabin next door were unusable as the inside was completely covered with mold. One friend found a full plate of food left in the microwave in their cabin, while another was left a full pot of coffee in the coffee maker. For the price per night, I'd expect the cabins to be clean and in much better shape. Aside from the condition of the rooms, the weekend was really nice. All the kids loved trick-or-treating, using the playground, jumping on the bounce pillow, and just exploring the grounds. This was our second time coming here, but I think it will be the last, as we plan on looking elsewhere for our trip next year.

Every year, my stay here becomes a lifetime memory, thanks to the entire returning staff. From the managers to the clerks at the camp store, the daily activity guides and most importantly the grounds crew, everyone is truly unique and brings an amazing culture of love to your stay. It’s the reason I keep coming back. The bathrooms and are always clean and the grounds are kept immaculate by the staff. The daily activities for the kids are both fun and entertaining. For adults, there’s plenty to do, making our time here peaceful and enjoyable. Thank you to everyone for helping us continue this beautiful American family tradition.

Let me start by saying- DO NOT COME HERE! Now, let me explain why- It has taken me 5 months to finally write and post this review because I'm still not quite through processing my experience this summer at Jellystone Birchwood Acres. We visited this past July with my parents, my sister and brother in law, and my husband and our 2 daughters. We were celebrating their 1st and 2nd birthdays and making a family trip out of it. We grew up camping all over the United States and had always enjoyed our stays at Jellystone parks. I was SO excited to be able to share this experience with my own daughters! We got the luxury cottage and set out on what we were thinking would be a fun-filled, activity-full 5 day stay! It WAS NOT. We opted to leave 2 days early! We were met with what felt like a footprint of what once was...the playgrounds all had multiple broken and worn pieces of equipment left in disrepair and rusted over. The damage was so bad and dangerous, we weren't able to let my daughters play much in any of their playgrounds and spent our time at the swings instead. The schedule listed exciting all day programming for kids and my mom woke up early and excited to take them to "parachute with Yogi Bear"... When they arrived another family was also there looking forward to activity. The activity room was closed with the lights off. After 5 minutes a young staff member came out and asked if they were there for the activity. When they said yes he told them to come inside and turned on the lights. He went to get the other staff member who then donned the yogi costume and they pulled out an old dusty parachute and gave everyone a handle. In silence they began to raise and lower the parachute. No introductions, no songs, no greeting the children. Just silence… my father who could hold his disbelief no further just raised his phone to capture a video… they asked the staff if they had any activity planned or songs and they replied “no, this is what we do”... My parents left. This is ridiculous and unacceptable. The other activities matched in the same order- staff expecting no one to come, setting up late and running the activities as hands off as possible. It is especially sad because we booked during Christmas in July week and instead of Christmas magic we experienced broken, lackluster, and surprisingly dirty facilities and activities. The pool would be a saving grace if not for the chemicals being so high that all of our bathing suits were permanently discolored after the first swim. So sad to report- don't come here unless they renovate or at least repair the damage and re-train staff. I have to edit my review to include two more incidents or note that took place during our stay. 1- we paid for the birthday package for 2 girls with a visit from Cindy bear, cake, tshirts and more...it's over $60... I called months in advance with the requested information and the shirt sizes... The day arrived for the surprise visit from Cindy bear. The bear and a staff member arrived 10 minutes late and awkwardly hand us the cake and goody bag in silence. There was no "Surprise!" "Happy Birthday" or song. The staff member explains that they are out of youth XS shirts so they brought us two youth XLs... My girls are 1 and 2 years old?! The next day when we went to the tie dye activity I was shocked to find youth XS shirts right there in a huge pile... Did they even take the time to check? Lastly we ordered pancakes for breakfast. They are given to us and when we ask for syrup they say they are out of syrup...now why would you sell pancakes and not tell someone that you're out of syrup...also why not run to the camp store and get syrup if you are serving pancakes? It was just one let down after another...

Tent camped here for 3 nights with family while friends stayed in their cabins. The staff on site were plentiful and helpful but our neighbor campers were blasting music well beyond quiet hours. Pros: water/splash area, community feel (very friendly environment), many small events to engage in. Cons: recreation center needs cleanup or renovating, limited golf carts to rent so if you don’t get one expect a lot of walking

We’ve been coming here for many years. The staff are friendly accommodating and knowledgeable. The campground is clean and the activities are great for the kids. We haven’t missed a Candy bar bingo, DJ Chris is excellent entertainment, hosting dance parties with light shows at the pool and we’ve made many new friends to dance the night away with in the pavilion. Quiet hours start strictly at 11 but you can still enjoy a nice fire with family and friends until you’re ready for bed.