Konocti Vista Casino Resort, Marina & RV Park

The service and treatment of its patrons ruins the whole experience. Have had issues prior with rudeness and even reached out to management, but no one felt the need to contact me in return. Decided to give it another try last weekend with my kids and grandkids as well as a large group of other people. A friend had a machine break and that was a joke! But it got really bad at 2am when the fire alarm went off in the room freaking the babies out! I went to the front desk no one there. Security stood at the door and with no concern had no information. Inside the ATTACHED casino, no alarms going off, money being made do not disturb the gamblers. Never was told everything was fine or any information, no one called or came to room. It was cold and kids were upset. Ridiculous, we won't be back and as well as many from our group that will be up there weekly for the winter.

First hotel I’ve seen where you can’t check in after 9:00 pm. No staff. Eventually, I was directed to the casino cashier, who had no idea what to do. They couldn’t direct me to my room, so I had to find it on my own. Next morning, the hotel staff was rude. They refused a late checkout. The gym advertised on the website was closed. You can’t charge meals to your room. The bed linens had cigarette burn holes. The key card took ten tries to work. I’m trying to think of something that wasn’t substandard. Well, the restaurant staff was pleasant and hard working, but they’re not part of the hotel. Would I recommend this place? Maybe if I really didn’t like somebody.

I placed a order of at the Valentino restaurant and the food has completely went down hill ☠️☠️☠️ the chicken is cooked on the outside slimey on inside frys are burnt and there is only a small amount like worst service ever

Our campground stay has been good and most likely prompted by recent reviews. We did have to pay (half price) for an adjoining site to accommodate the truck and boat but that’s not uncommon when space is tight. From our sites 9-10, we have a nice view of the hills and the truck/boat/trailer parking lot. I haven’t yet seen nor heard of any problems. Security patrols seem frequent & thorough. I was also pleasantly surprised to find clean, modern showers. I didn’t realize at first that you turn the 15min timer to get heat from the exhaust fan so that was a bonus. Also plenty of space to accommodate personal items. The onsite boat ramp is convenient and $10 daily ramp fee waived for hotel & rv guests. K store at the ramp is handy, too. We’ll be back. Location is ideal for exploring Lake County and only 2hrs to Sonoma Coast.

Room was standard for the area, cigarette burns,broken items. The staff was incompetent and had no clue what they were doing with useless policies in place that are enforced by people with half a brain cell. Typical lake county experience.