Lodge at Palmer Gulch

I guess I expected better when I rented the best and only 2 bedroom suite in the Lodge for my family for 4 nights. Light bulbs burned out, a broken lamp hidden in a closet, the freezer in the refrigerator was so frosted over it couldn't freeze anything. We have stayed at the cabins many times before and they were always great. It made me expect more at the lodge. Guess we will stick to the cabins.

Lovely place to stay. I recommend the executive cabins. Keep in mind much is closed in the winter. No continental breakfast.

We really loved staying here. My kids couldn’t wait to come back from sightseeing each day. The pool by the lodge is great and you’ll never be bored. Overall the hotel is kept up well, but you’ll see some signs of wear. Chipped paint on balconies, door handle on balcony loose, some furniture dinged. The employees are wonderful and all seemed happy to be there. My only gripes are: seems like they could have a shuttle from the Lodge to the fun zone. With small children, it’s a walk. And although I know that flies are a thing in SD, they could employ some low cost methods of better fly control in food areas. Fans, additional screen layers, etc. Overall we would definitely recommend it and would absolutely stay here again.

Family reunion reserved the grand executive lodge that sleeps 12 over 14 months ahead. Confirming many times in writing and on the phone that it slept 12. When we arrived, our lodge was rented out to another family. We were given a lodge that slept 8 and roller cots. With no other options avail. Camp was full. Very tight accommodations and only 2 bathrooms instead of 3. The manager Dillon was able to give us another small cabin the next two nights, thankfully when he had a no show, and he discounted us for the trouble. Housekeeping never showed up to pick up towels requested and had to go to the office to get more towels since they are short staffed, but yet teenagers working there are all standing around On their phones not working the area they are in charge of. , All in all. Great views and a hot tub. Was a great place to stay. Loved the chuck wagon ride, and dinner was excellent and cooked over open flame and in Dutch ovens with coals. Very fun entertainment as well on the outing. Would come here again.

Heaven for kids! We went at the end of July 2023. Good: Fun atmosphere. Plenty to do and pretty family-oriented. 2 playgrounds, 2 pools, 2 hot tubs (kinda wish there was an extra one!), an activities area and water slide free for the kids. (Rock wall wasn't up when we went.) Minutes away from Keystone & Mt. Rushmore. Location is very beautiful & scenic. Bad: We stayed at the Lodge and the room was could use some updating. We didn't do any paid activities or eat at the restaurants on site as it was pricey and Keystone is close by anyway. We did try the breakfast tent. The $3.50 for all-you-can eat pancakes might be fine, but I don't recommend anything else there. ($5 for 3 little sausage links or a small serving of egg product). Not a quiet place, if that's what you're looking for, but great for kids. Overall it met my expectations and our kid had a blast! The Black Hills are amazing. I would stay here again and maybe try a cabin.