Quality Inn & Suites Brooksville I-75/Dade City

Only got one star because I can't leave zero. We booked two rooms with these people. We ended up having to cancel and come home because our house was in the path of a wildfire. We called and explained the situation and supposedly they had canceled it. (And this was within the time frame we could cancel and not be charged). Long story short, we got a very rude phone call from the front desk because somehow our cancelation didn't go through. At 4:30 in the morning. And they still proceeded to bill us for the room. When questioned they blamed booking. Booking told them to refund it because they had record where we had canceled. And they still refused to refund us. Do yourself a favor and just don't book these people. They will screw you over if they can. And they have no sympathy.

We recently stayed here for 5 days. The hotel needs a complete renovation. The furniture is very warn and outdated. Sheets are clean. Cleaning staff was very nice. Second night I felt something crawling on my arm. It was a big water bug. I told the front desk and he said they spray every month. He looked at me with a weird look as if I was bothering him with it. But since you can see daylight around the door. The bugs can get in. A light breeze moves the curtains. The landscaping around courtyard and pool is over grown with weeds. Needs attention. Breakfast bar okay. Seen better. Walls are thin you can really hear your neighbors. Our last night there two doors down a dog barked for hours. You get what you paid for. We would not stay here again.

For starters the lady at the front desk was super nice and helpful. However the room and stay wasn't as appealing. The room wasn't clean in who knows how long. There were multiple stains across the room,sticky carpet and night stand, etc. The best part was pulling back the blankets to fino stains and bugs IN the bed! Paid for a room and couldn't even sleep in the bed. Oh and don't get be started on the showers. If you try to go to the office at night the doors are locked with a side window so one stands at so good luck trying to get assistance. Overall beware and choose a different

Upon checkin, there were two dirty wash cloths on the towels in the bathroom, the tv furniture is busted at the bottom, there appears to be a water leak above the tv, there is something black on the ceiling in the bathroom and around the shower area - possibly mold, there were small German cockroaches and other larger roaches around the sink area, the room walls don’t appear to be sound proofed and there was loud tv noise and conversations easily heard, dogs were barking until almost 1:15am, and there were people having a party outside until almost 2am. When requested a refund, hotel management denied any compensation. Please do not stay here. This is a very unacceptable hotel with poor accommodations.

Staying on the side of the road is a better option than this place. If you enjoy the smells of cigarettes filling your room, hair in your bed, broken headboards and bed frames, and moldy towels, this place is for you!! If not, look the other way. Do NOT touch the bedding. When my husband’s skin accidentally touched the bedding, he broke out in hives. The grumpy lady at the front desk offered no assistance other than an equally nasty room. When told the room smelled like cigarettes, she responded with “you’re in a non-smoking room.” Okay???? That clearly means nothing to others who stay here. Again, do NOT stay here unless you want to leave with an infectious disease.