Quality Inn & Suites

Good stay for the price. Satisfied with our stay the room was clean. We asked for extra garbage removal and new towels. They did exactly what we asked. Only complaint is that the pool said it was closing at 9 but the worker told us it closed at 8. We were heading out around 8 to the pool but was denied access. Breakfast was simple but good. Overall the stay was applicable.

We had a very unpleasant stay. We started off with additional “destination fees” that when questioned we were told “oh they aren’t included online”. The wall in our room was peeling exposing mold behind it, along with the face of the dressers peeling. The outlet the fridge was plugged into was very loose; the fridge was working fine the night before- we filled it with a good amount of (expensive) food, and by the morning the plug had loosened in the outlet, causing the fridge to turn off and all of our food was spoiled. The fridge worked fine if we held the plug in the outlet, but this is also a fire hazard. I told the front desk, although the woman was very kind, all it came to was “sorry but there’s nothing I can do, come back another time to speak with someone else”. We went to the pool where no lights were on, and no light switches were found, again alerting the desk and nobody helped. We also were kicked out of the pool at 8pm when all signs said it closed at 9pm. Finally, the exterior door to our section of rooms was completely off the hinges, 1 a safety concern and 2 letting cold air in all night. We will not be returning to this location.

Room was fine, shower didn’t drain but otherwise clean. But very poor customer service. We booked through a third-party using points because we didn’t want to pay out of pocket. The lady claimed that they never received the payment, even though the third-party called the hotel direct and confirmed all the information and that the transaction was successful. After hanging up on our third-party, they canceled our reservation and then tried to rebook us for $250 when their own website had rooms for $104. They eventually came down to the original 121 (140 after fees) that we had used points for. But it was very poor customer service and incredibly frustrating to think we were trying to save money and they refused to accept the third parties payment. Will never stay at any choice hotel again because of this

I recently stayed at Quality Inn and had an absolutely wonderful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The check-in process was seamless, and the front desk team was friendly and accommodating. My room was spotless, spacious, and beautifully designed, offering all the amenities I could need. The bed was incredibly comfortable, and I had a fantastic night sleep. I also loved the stunning view from my window, which made my mornings extra special. The hotel facilities were top-notch. I especially enjoyed the pool, hot-tub, sauna. Their continental breakfast, I woke up early So breakfast start time is 6'0 clock , unfortunately I missed It. The location was perfect—close to Mt. Washington, Story Land. It made exploring the city so easy and enjoyable. Overall, Quality inn exceeded my expectations in every way. I would highly recommend this hotel to anyone looking for comfort, luxury, and excellent service. I can’t wait to return!

Great location around many great restaurants, but I gave up on eating because the ants were taking over. ITS NOVEMEBER WHY IS MY.SECOND STORY ROOM FILLED ANTS?! This fella came from under my under my bed with crumbs, I wasn't eating under my bed, these were not my crumbs! The milk in the fridge for breakfast was sour, and the juice machine didn't work at all. The website claimed they have hot breakfast, but I guess oatmeal is hot? Tried to use the pool/sauna/hot tub and when we asked about the temp being low and hitting being foggy the front desk attendant just closed the entire area because the maintenance person had been out for days.