Residence Inn Rochester West/Greece

The rooms are old but clean and the front desk team is friendly and courteous. However on our last night we woke up to 86F and the temperature control did not work anymore. When we told the person on duty he merely said to wait until 730am. Understandable that maintenance team do not work overnight and are not on call. But the night manager could have done more by offering us fans. We ended up leaving at 4am to head home instead.

My husband, son and I stayed here last night. The bed is pretty comfortable (the pillows are not) and our room was clean. The guy at the front desk was nice. It took forever to check in, and he kept apologizing, saying the system they use is ancient...I believe it. It all went downhill from there. The pool was DISGUSTING. It was so murky you couldn't see the bottom (at 3 1/2 feet). The bottom felt gross and slimy, I got out almost immediately and went and looked at the hot tub, it's clear but there's dirt all over the bottom. The edge of the pool was covered in what looked like black spots of mold. I made my son take a shower the minute we got back to the room, and I took one immediately after. Don't flush the toilet if anyone us sleeping, it so loud it will wake them up. Breakfast was the last straw. We got down there. There were 2 mini muffins left- a mile long line to use the waffle maker(out of toppings though), a few dried out sausage patties, and some cereal. They were out of eggs, bacon, bread, bagels, yogurt and anything else they may be serving. There were no employees around to bother refilling anything. We ended up leaving and having breakfast elsewhere. With so many other hotels locally (Residence Inn next door, Holiday Inn across the street) across the street), I'd recommend staying someplace else, it's really not worth it. The money you'll have to spend on breakfast elsewhere is better spent on staying someplace a little nicer. Never again.

Would like to say this has been the best stay I've had in a while. I've been on the road for the last 3 months and have stayed at so very expensive hotels. This one blows them all out of the water. It's clean, smells nicce, not rundown, has a pool/hot tub, free parking, and free breakfast with killer coffee. Thank you, Emily, for helping me with all of my needs. I owe them nothing and just hope to find other hotels like this.

Highly recommend, clean rooms and great breakfast. Service is very professional and I love the area. I will stay there again with family if I return. Very clean rooms.

I went here with my son and another family. We stayed in a two bedroom suite. It was plenty big enough and had two full bathrooms. One bathroom had a tub/shower and one bathroom was a walk in tub. Each room including the living room had a tv. There was free hbo max for streaming plus cable. There was the option to log into your own Netflix too. The kitchen was plenty big enough with a full size fridge, plenty of dishes and cups. There was a microwave two burner stove and a dishwasher. We loved it here. Breakfast was good too. There were waffles, eggs, bacon, cereal, milk, granola, yogurt and oatmeal. There were pastries and bagels too. They even had lactose free milk. Coffees, tea and hot chocolate. We will definitely be back. We loved the location and walked to Olive Garden for dinner.