Sonder Woods Cove

Overall I loved this little place. Rooms were beautiful and had everything you needed. The location was at the top of the hill and the main part of town was an easy walk down the hill. Would definitely stay again.

Single night staycation at Sonder Woods Cove and overall a disappointing experience. We booked and contacted the property ahead of time informing them that we would be traveling with our baby. We were guaranteed a crib with sheets by the staff. When we arrived, the crib was set up in the room but there was no mattress. We were informed that the mattress would not be available but we could use a folded comforter instead. Given this is incredibly unsafe, we had to spend the next few hours driving to stores to buy a full crib/pack & play for the night. The rooms are spacious and well appointed, especially the bathrooms. Beautiful design and materials for the price. The floors in the room, however, were incredibly dirty. All of our feet turned black after five minutes of walking around and we had to clean them by hand so our baby could crawl around. Several other guests were smoking on the patio outside the room and our wall air unit blew the smell in, which was impossible to get out for the rest of the stay. The staff did respond quickly and told the group to leave. Location is great and the staff is friendly and responsive. But overall a bad experience, and we certainly will look elsewhere when booking for ourselves and others in the future.

Don’t get me wrong this hotel is gorgeous but we were only able to stay one of our nights because our door frame was split in half and was unusable. We were moved to La Ensenada and had a pretty bad experience it was so noisy and dirty there was bugs crawling around and it was pulling teeth to even get a partial refund. Now we both noticed rashes and will be disputing the rest with our credit card. Will not be staying again.

I had an incredibly disappointing and unsettling experience at this “hotel”. While it appears to be a remodeled motel with an aesthetic look, the reality was far from welcoming. The property had a sinister vibe, with all rooms exposed to the main street and curtains that barely provided any privacy. Parking was another nightmare, as the spots were so tight that fitting our Jeep was a struggle. The most alarming issue was the blatant disregard for the hotel’s “no pets” policy, which was a key reason we chose this property (as someone in our group is allergic to dogs). Upon our arrival, we encountered two aggressive, unleashed dogs running around the parking lot. These dogs even attacked another dog walking with his owner on the Main Street, creating chaos for over 10 minutes. When the owner of these dogs finally took them inside, we politely asked her to leash them for everyone’s safety, but she became hostile, recorded us, and flicked us off. We reported this to the hotel, expecting resolution, but instead, the manager dismissed our concerns, claiming these were service dogs. However, these dogs were clearly not under control, which contradicts the behavior of any legitimate service animal. To make matters worse, the dog owner continued harassing us by walking past our room and making obscene gestures through our window. At this point, we felt unsafe, uncomfortable, and completely unsupported by hotel management. We had no choice but to leave and find alternative accommodations at 10 PM. This property is not only poorly managed but also attracts trashy, disruptive guests who seem more interested in partying and smoking than respecting others. I would never recommend this hotel to anyone. 0/5 stars.

We stayed at the Woods Cove location for 5 days in December. Room was clean and bed was comfortable. Coffee machine was broken. When I went to the office to use the community coffee machine, the "front desk" asked why we were using the communal machine in the lobby. I told him ours was broken. He shrugged his shoulders. So I am assuming he didn't care. I guess their convo on getting passports and tattoos was more important than working. Ice machine was also broken. Front desk kid said someone from the other location up the street would come and fix it, but no one came to fix it the entire 5 days we were there. You have to pay for parking and the spots are very tight and small. So if you have a large SUV, be careful! Also, the staff does NOT clean your room. Its a $90 fee to have your room cleaned. You also can't refresh ANYTHING. No clean glasses, or coffee mugs, toiletries. There's no where to even take out your trash. That was the strangest thing. But the worst part...the cleaning staff stole our clothing!!! We checked out early in the morning and left 3 items in the closet. When we realized a few hours later, we called the main Sonder number based in Boston right away, explained what we left and that we would come by that early evening to gather our items, the assistant told us that the staff was leaving at 5 pm!!! and would be back at noon the next day! We asked if anyone would be there to just let us get our things and she/he said there is no staff there at night. So there is no attendant/staff on the premises from 5pm to noon and no one at night either!?! That seemed crazy to us. But there was no one at the actual property to talk to. So we used the chat option online that night to ask someone to make a note for the staff in LB so they would see it the next morning bc there is no actual phone number to the hotel...told them we were coming back to the hotel to gather our items. We came back the next morning and some of the cleaning staff was there and let my husband into the room. They also checked the lost and found, NOTHING. The clothing was gone. My husband described to the cleaning staff what the items looked like, and she shook her head and said she didn't speak/understand English. The only people that had access to that room was the front desk staff and the cleaning crew. So it was someone in those groups that took it. So beware of that. I will never stay here again bc of this experience. Yes, we did leave items accidentally, but we have stayed in numerous hotels and they all have lost and found and have never had staff steal. Whats the point of having a lost and found on the premises if the staff is just going to take your things! If you stay here, lock your stuff up, and don't leave it out in plain sight where the klepto staff might take it. And definitely don't accidentally forget things when you check out. No one can be trusted.