Sonesta Anaheim Resort Area

2 stars because the front desk staff are very kind (well most of them). The rooms were not very clean. The bathroom was dirty with rust, mold, and even had the tiles around the trim falling out and just leaned against the wall in hopes that no one wouldn’t notice the bathroom was falling apart. The in house restaurant was unreliable and very rude. Had the lights literally shut off on me while I was standing in the restaurant trying to order food during the time their sign said they were open. Left one day and came back to our keys no longer being active for the room and locked us out, and they made me jump through several hoops just to get new keys. Tried to get coffee at their coffee bar and it took the barista (if you could call her that) 5 minutes to finally take my order instead of actually chatting with her coworker staring at me, and another 8 minutes to finally get my DRIP COFFEE from her. The WORST thing about the entire trip, the bus that goes to Disneyland. Never was it reliable or ever showed up on time. I tried to get the contact number of their customer service from the front desk and when I did the woman working said they usually just skip their stop at the Sonesta. What a waste to any Disneyland goers!! If you are here for Disney, do not stay here.

Last August, The amazing staff stayed on the phone with my parents for a good 15 minutes to help my parents find their way to the hotel. My parents love the staff and the environment. When they walked in they loved the decor. I loved the staff. I called to see if the staff could do something special for my parents, who were there celebrating their 55th anniversary. The staff left a bottle of wine and a sweet card on their bed. The staff was so sweet!

Terrible. Website says there is free breakfast but there’s not- just 10% off coupons for the restaurant next door. Shuttle to Disneyland is a joke and feels like false advertising- ended up walking 1.5 miles to the parks each day due to unpredictability of the service. Pool looks nice in photos online but is unswimmable- was a gross cloudy green color during our stay. 100% would not recommend. Negative stars if possible.

This hotel offers a good value, especially for those headed to Disneyland. Apparently, there's a bus that goes right there, leaving straight from the parking lot. It does seem as though everyone (but me) staying at the hotel goes to Disneyland, as most are wearing Mickey ears. The outdoor pool is warm, and while the gym is a no-frills operation, it does include a few treadmills, free weights, etc. The bathrooms have stand-up showers with strange heads that have several settings that spray well but none that hit you with a pressured stream. Having a decent fridge with a freeze compartment is a nice perk, a sad rarity in modern hotels.

Writing this review as we are about to check out. Absolutely loved staying at this hotel for 4 nights. We took the ART bus from the airport here which was a little scary because we never used the app and we didn’t know what to expect at first but we booked the shuttle and got our vacation started right on time. We have a member of our party who uses a wheel chair which made transportation to and from the hotel, and from the hotel to Disney, a total breeze vs needing to take a vehicle. The Sonesta hotel resort area is a main bus stop, which means you walk mere steps out to the bus to be on your way to Disney which drops you off closer to the security vs any other method of getting there. You are dropped off right there at security. This is starting to sound like a bus review I know 😂😂 The rooms at the Sonesta are rooms that are clean and easy to sleep in. The wheelchair accessible room has a long nice hallway. The service workers were attentive. The restaurant staff were absolutely amazing every single interaction including the man who works at the bar late this week! He was super nice to someone in my party and they interacted frequently. Let’s not forget about the pool. It’s lovely and I was able to swim a few laps back and forth and it felt great. We booked through Costco