SpringHill Suites Bend

Great hotel. Alas, when they constructed it in 2020(?), they decided to buy a humongous amount of space to serve as a parking lot for the hotel, and they now charge $20/day for parking. Management tries to justify this with the convenient location, but honestly I can't see this parking lot ever filling up. It must have some 200 parking spaces altogether. We would all be better served if the urban sprawl got checked and hotels had modestly sized, free parking. Bottom line: do what I did and park on the streetside nearby and walk a few minutes. This is Bend, OR, not NYC, and only rich tourists should pay $20/day for parking at a hotel. Also, the rooms are well maintained, as are the pool and hot tub.

We arrived very early and needed to drop off our luggage and golf clubs in order to pick up our friends at the airport. The gentleman at the front desk was very accommodating and allowed us to check in early and put our things in the room. This hotel was the perfect location. We were there 8 nights and never had to drive to dinner. We could walk downtown with many choices. We had several food trucks and breweries within a block or two of the hotel. It was also an easy walk along the river to the Old Mill District with more hotels and shops. You can't go wrong with this property.

I recently stayed at the SpringHill Suites by Marriott, and overall, I was impressed. The location is convenient for everything I needed. The hotel itself is beautiful, new, and very well-maintained. It's one of the nicer hotels I've stayed at recently, and the cleanliness really stood out. What really made the stay enjoyable was the room. I had a king bed, and it was incredibly comfortable. The modern design was spot on, and the large bathroom was a nice touch. I also appreciated the couch and relaxation area, which made the room feel more like a small suite rather than just a place to sleep. Another nice perk was the well-stocked bar in the lobby. The only downside? The breakfast. I'm not a fan of cold eggs and cold bacon, and that was a bit of a letdown. It's a small gripe in the grand scheme of things, but something worth mentioning. Overall, I'd definitely recommend SpringHill Suites if you're looking for a stylish and comfortable place to stay. Just maybe plan on grabbing breakfast elsewhere.

I rarely write reviews, but my stay at this Marriott was so disappointing and frustrating that I feel compelled to share my experience. This was by far the most unprofessional Marriott I've ever stayed at. To start, the management is a serious issue. They seem to be disinterested in helping with even the most basic requests and seem very intersted in cutting corners. TERRIBLE MARRIOT EXPERIENCE. For example, they don't have to go silverware for morning breakfast and only offered a plastic fork when I brought a meal home for dinner. The housekeeping team was the only redeeming factor, as they were friendly and professional. However, everything else was a disaster. Here’s a list of the major issues I encountered: Lost Item: A jacket was misplaced, and when my guest called to inquire about it, they were told they couldn't ask because they weren’t the registered guest. The jacket was never returned, and I felt completely ignored and dismissed by the staff. Humidifier Request: I requested a humidifier, and was told they don’t provide them. Other hotels in the area, including other Marriotts, offer them without issue, so this was just another instance of poor service. Reservation Issues: I was initially told I could leave a day early, but then the management canceled the arrangement. When I called back and said I’d return, they insisted I could cancel again, only to call later with more contradictory responses. It felt like a game, with no clear communication or resolution. Terrible Customer Service: The manager told me they didn’t like my attitude and hung up on me several times. When I called back to follow up on the lost jacket, Rebecca at the front desk echoed the same sentiment. The entire experience was passive-aggressive, and I felt as though the staff were more interested in arguing than helping. In conclusion, this hotel has a deeply toxic culture that seems to start at the top with management. I will never stay here again and would not recommend it to anyone. The lack of professionalism, poor customer service, and failure to resolve simple issues are unacceptable. Corporate should definitely look into the practices at this location.

Great location next to the box factory and the Mill District. Modern and clean rooms. Nice pool and spa. Great place to spend your time in Bend.