SpringHill Suites Erie

I stated this hotel for a week. I never saw a single cleaning person in the hotel my entire stay. I noticed after a day or two of me being there I was sneezing quite a bit and my eyes were beginning to irritate me. I remove the filters from the Heating air conditioning unit in the room to find they were covered in black. I had to clean them off in the shower would’ve figured that would’ve been something A cleaning person would’ve done as it would’ve been part of their job. When I left the hotel, I had an eye infection in each one of my eyes. My doctor told me it was more than likely from dirty pillows at the hotel. When I checked out, the individual behind the counter was unable to provide me with a receipt that showed how much I actually spent for the room which concerned me because I was there on business and needed a receipt for expenses. I paid $1294 to stay there. My receipt indicated that I Was only charged $758. The manager who was reached out to by the person at the counter, spoke to me via FaceTime, trying to explain to me the charges the whole time she was doing this she had a cigarette in her hand sitting at home, trying to tell me that The difference in price would be credited to my card. I waited about a month to write this review, I never got any credit. I had to contact a separate booking agency to get my actual receipt. This hotel is not a good hotel. The free breakfast in the morning was breakfast sandwiches in a bag in a steamer. I can’t say how horrible the morning breakfast was. I will never stay there again.

Beautiful hotel! Family friendly. Great breakfast options. Blueberry compote in already prepared oatmeal was my favorite! The blueberries are like little bobas in syrup! They also have a different coffee flavor each morning, which was fun. Rooms were spacious and well thought out. Had a living room area with an additional tv. Very cool!

I was excited to stay at Springhill Suites, but my experience was disappointing. The room was dirty when I checked in—there was dust caked on the furniture and even some stray hairs on the sheets. It didn’t feel like it had been properly cleaned before my arrival. The price was reasonable, but I expected better housekeeping. I wouldn’t recommend it unless they step up their cleaning standards

Check-in and check-out desk staff were quick and efficient. Room was clean and stocked properly. Breakfast was hot and plentiful. It was very comfortable for our week long stay.

I don't have enough words to express my gratitude. They save lives at that hotel. My husband and I were on our way to Canada and we got hit by a snow storm by the lake. The police helped us get to that hotel, and despite the fear we had, they made us feel at home. The hotel is clean and comfortable, I want to express my respects to everyone, especially Melanie, she helped us calm down, she advised us as a family, she helped us get home to my daughter. We will be grateful to her for a lifetime. She will always have a family in Miami. Thank you very much. I am RobShe_Nails on Instagram, it would be a pleasure to keep in touch.