SpringHill Suites Pensacola Beach

This hotel is fabulous! The 2 queen beds suite is large and spacious even tho the bathroom counter is a little small. There could be a light over where the coffee bar area is. The Gulf balcony view is amazing tho while we were sitting on our balcony, the smell of someone smoking pot was very intrusive to us and our room. When we discreetly brought this to the attention of the staff at the check-in front desk they immediately took action through management. I don't know what they did, but for the rest of our stay we never smelt it again. Also my husband accidentally left his prescription sunglasses in the downstairs public restaurant when we came off of the beach. An hour later he went to the front desk to see if anyone turned them in and DJ, a wonderfull front desk staff member retrieved them and stated he found them and put them behind the counter. What a lovely, friendly young man he is! Everyone was so kind, suggestions were made for places to eat dinner, and we were always greeted with a smile. The free is good with lots of options. The property is beautiful, the pools are warm and inviting and so clean! Beach access is wonderful. We will definitely stay here again.

I visited Pensacola this week with my church for a Conference. This was one of the worst experiences I have ever had with a hotel. The staff was not knowledgeable at all. They were all upside down. They double booked guests rooms; they charged guests twice for a room they didn't book. I would not recommend this hotel; the staff needs more training and needs to pay more attention when assigning rooms which guest requested and paid for. This shouldn't happen to anyone; this could have been more serious because these days a lot of people are not in their right mind. IJS

I stay here every other week for work and this place NEVER disappoints. Breakfast is always good, house keeping is always sweet and thorough and the location on the beach is perfect!!! I was recently here for a girls trip weekend and Kelli Lynn truly went above and beyond to make it a special weekend for me and my friends. Kelli and the team took time out of their day to decorate the room and make us feel special and appreciated!! It was a beautiful surprise!! This just goes to say the customer service and hospitality are superb!! Thank you Kelli Lynn and team for a memorable weekend and for always making sure my stay is perfect 💜

OMG, I love this spot, so clean, beautiful location, good food friendly staff from the time you walk in. housekeeping and maintenance are friendly as well. We extended our stay because it was so great. The 4 star on service is only because their cable tv is out right now. It seems like it's been out for a while, which was a bummer because at night we just wanted to enjoy the room and watch TV, so that was definitely not good. They should get another provider quickly. BUT YOU WILL SIMPLY LOVE THIS SPOT.

We had a wonderful stay. A little girl’s trip with my mom and daughter. Very nice hotel. Very clean. They have a nice tiki bar on the beach. Suzanna made my mom and I cocktails to take to our room and then finished us off with some hot chocolate and Bailey’s. She was a sweetheart. We would definitely stay here again if we make it back to Pensacola Beach!