SpringHill Suites Philadelphia Langhorne

The staff at this hotel are super friendly and helpful. The atmosphere is fun and kid friendly. The free breakfast had ample options and everything tasted good. Great pool and hot tub. The gym was small but had what I needed, and had visibility to the pool area where my family was, which was perfect. Located conveniently within walking distance to Sesame Place, which is why we chose this hotel, but honestly would stay again without visiting Sesame because we had such a pleasant stay here! Highly recommend this hotel if planning a trip to Sesame Place, or just staying in the general area.

Our holiday trip to Sesame Place was such a magical experience for our family! Staying at SpringHill Suites by Marriott Philadelphia Langhorne made it even better. The hotel is so close to the park, which made it super convenient, especially after a long day of fun. The rooms were clean, comfortable, and perfect for families like ours. Our kid was absolutely thrilled with all the festive touches at Sesame Place, and we loved having a cozy spot to relax afterward. It was the perfect combination for a memorable holiday getaway!

The indoor pool is extremely small. It has total capacity of 19 people. And that is stretching it! Way too crowded- not enough chairs for people to sit in. The hot tub has capacity of 5! So crowded in the pool area and way too small for being a kid friendly hotel near Sesame Street Also the front desk staff were not friendly at all. The night shift staff man was on the verge of rude. I asked for additional bedding for the sofa bed - he didn’t even answer me- he just made an angry face and handed it to me without even saying a word. We had booked 2 rooms. I asked the day shift if I could have an hour later checkout on ONE of the rooms. She said no - not even for one. Yet I talked with people staying there that they had told they could have late checkout!!!! The rooms were great except for the bathtub was sketchy in that it had hair in it and all had been refinished and some of the finish was peeling off. The location is amazing walking distance to Sesame Street Also. The breakfast was great! Just wish the staff would display good attitudes and be customer friendly instead of acting like you are bothering them. On checkout- they had lollipops at the desk for kids. There was only one in the bowl - I asked I they had anymore as we have 3 kids. The girl didn’t even bother to look - she just said no. I will not stay at this hotel again even though I live the marriot chain hotels

Spring Hills Suites was a perfect location for a high school team staying for a debate tournament at Pennsbury High School last weekend. The rooms were good and the staff was outstanding. I worked with Pamela to make all the arrangements and she could not have been more accommodating. Communication was strong before and throughout our stay. I would absolutely recommend this hotel for groups.

Rooms are spacious and most of the staff is great (Bruce and Pam went over and beyond!!!) but the general manager Shanika ruined our opinion on this hotel experience! She should not hold the position she has! She is unprofessional, rude, and does not do her job… instead makes the guests try to resolve issues as she humiliates them in front of other guests. We stayed here several weeks and she had another employee approach us to tell us this is not an extended stay hotel (although the kind lady next to us was there for several months on an extended stay discount price). So we booked our reservations through third party apps to save money. Friday 2/14 we went to the desk to check in and had no issues. Saturday morning we go to check in and Shanika says we have a balance because they did not get the funds from the app for Fridays reservation and tells me I have to contact them. I had to cancel my plans for the day and spent all day going back and forth because they reached out to her and she said to call back she was busy. Then she leaves and tells us nothing! Sunday we go to check in and Melissa (other manager) says the issue was resolved and checks our account for us and said there is no balance. Monday morning Shanika refuses again to check us in to our paid reservation, so again I’m on the phone all day even taking my phone down to her to talk to the third party app and she just walks away to let someone else talk who had no idea what was going on and again she just leaves. So now we have no key card for our room and can not access the pool spa gym laundry room etc that is included in our paid reservation. Late that evening Empira lets us check in but states that Shanika will not let us book the room again until the balance is paid. So Tuesday our friend paid the balance and 2 additional days. But when we asked for a receipt for the payment so we can submit it to the 3rd party app to get our refund we could not get one and was told the reservation had been voided (why void a payment that was made to pay a supposed balance). A month later and the 3rd party app is still trying to get a hold of Shanika so they can issue my refund! Then after our 2 day reservation we are told our room is booked and no rooms are available. My mother and I are both disabled and my son is autistic and we have no vehicle. So now we had to rent a U-Haul to leave and sleep in (in below freezing temperatures) that night because no hotels in our price range were available and we had just spent $98 on the U-Haul. We never presented any problems and were good customers for several weeks and were treated like we were low life garbage by Shanika the general manager and it was completely unacceptable! I am disgusted and will be contacting Marriot about this horrendous situation!… that STILL isn’t resolved! STAY AWAY!