Sun Retreats Shenandoah Valley

We had our wedding there last Saturday and they are the most accommodating, easy to work with, supportive people we have had the pleasure of doing business with. Chris and Nicole went above and beyond to ensure our day was special and as stress free as it could be during a hurricane! Caleb and his crew rocked the food and we had so many compliments on how delicious everything was (and we agreed!). The entire staff was so sweet and we enjoyed every second there. The cabins were clean and beautiful. We absolutely love this place and can’t wait to return to make more memories.

A little late in posting our review. My husband and I booked over the Fourth of July holiday weekend. We traveled over 24 hours straight through from Austin, Texas. Needless to say, we were exhausted. Luckily, my husband I took turns driving to ensure the we get some rest. Upon arrival, we were greeted by Camp host and fellow team members. It was refreshing to receive such welcoming smiles. She gave us our directions and camp map and informed us of some of the festivities going on. Entering the park, I would say was a bit confusing with the routes since golf carts were all over the place entering and exiting all the roads although it stated one way. We were tired so we didn't think nothing of it. We just wanted to unhook and get some much needed rest and sleep. Service: Impeccable! Very friendly, ensured we were greeted and taken care of. It was amazing to see how much they got together to ensure everyone stayed cooled after the electricity went down. Our neighbors ensure they contacted the office so that we can get informed because our pets were in the RV. They immediately contacted us so that we can get home to take care of our pets. We were grateful because we were an hour out of the way to get home quickly. By the time we got to our site, it wasn't too hot in the RV and the electric came back on. Thanks to our neighbors and the quick response to notify us. Amenities: clean Location: We were there to see our seventh grandchild. They lived about 35-45 minutes further from the Shenandoah Retreats. It was what we could get on availability due to the July 4th holiday. But it was easy to get to once we figured out the back roads. Sites: Were pretty tight, over populated but we understood since it is a destination retreat. We are long term residents in another Sun Communities location and you can say it is about the same as far as site space is concerned. It is fair to say we were right on top of our neighbors. I felt bad because they were cooking outside and my sewer hose is right there. We didn't get a room so I cannot comment on them, I stay natural. Bright Spots: I give the activities director kudos for the highlights of having festivities. They had golf cart and bicycle parades, golf cart water gun shoot outs. Lookout you must have a sign on your person or site that says "No water zone." It looked fun. Overall, we enjoyed our stay. We hope to may another trip to see our families and we hope to stay there a little longer to enjoy the amenities we couldn't get to because of time. Way to go Shenandoah Retreats. Keep up the great work and smiles.

They don’t tell you that WiFi is free a little while then you have to pay for service and it is absolutely terrible going on 3 days with no internet and everyone there is no help whatsoever!!!

Sun retreats had me trespassed by a police officer for asking for a refund. Chris kempton was belligerent when I asked for a refund so I could go somewhere else. He said “boy you really want out, I will have you out by the end of the day”!! And he brought the police at 12:30 and said that I need to be out by 5 or be arrested.when I talked to the officer and told him what happened he said he would talk to Chris and get me at least a day. When asked Chris looked at Nicole(assistant manager)and she shook her head no and Chris said that I had to go. No threats. No arguing. And NO REFUND. I have been singled out and harassed and I have videos to prove it. I have to say that I was on bond for a divorce case and the person prosecuting my case in another county and Nicole just so happens to be related to him. Coincidence? I don’t think so and I have been subjected to harassment due to my conflict with my divorce and now my court case is over I am no longer in fear for putting this out there. Misuse of power and I have a lawyer ready to go. I have no desire to go this route but my hands are tied. I just want what is fair and hope someone reaches out before we have to get lawyers involved but if given no choice, I will proceed. Corporate has spoken to me and they knew this was wrong and admitted it. We just couldn’t resolve this issue and I was unable to say anything due to retaliation. Abuse of power all the way around. This will be resolved one route or another. I haven’t done anything wrong to deserve this and I will not let this go.

Most amazing and accommodating Staff and Facility you could ever ask for! Chris and Nicole are amazing and have the best staff we’ve ever seen! Thank you for everything!