SureStay Plus by Best Western Cheyenne

All morning afternoon & night staff so nice. Housekeeping & breakfast staff were also so helpful. Rooms & pool so clean. We extended our stay by 2 days since it was such a great price with great accommodation. We are traveling cross country & this is the best hotel we have stayed in so far. Thank u.

Hotel is in need of updating. Staff were great. Breakfast was good with a nice variety of choices. The upkeep of the property has declined substantial as observed during stay.

The good: Extremely gracious, friendly, and polite staff. Suite room was huge. Possibly the fastest no extra cost Internet the entire 13 day road trip through six western states. Very reasonably priced. The linen was fresh and clean, water, AC, lights, coffee pot all worked as expected. The bad: hotel is very dated and just very worn. Third floor is undergoing remodel and closed. The windows in our 2nd floor suite did not seal when closed, so we heard interstate noise more than preferred, however that interstate is mostly empty at night, so... When pulled up at dusk there wasn't a single light on (they did come on automatically perhaps during check in), and the hotel was last on a dead end road with minimal signage and no parking until after the hotel. It felt a little concerning/creepy at first, although the entire stay was fine. The view from the hotel rooms wasn't great, but could definitely be worse. Debated on giving higher stars based on price and staff, but just couldn't. Once remodeled, if staff are the same would happily give five stars even at a higher price point, but right now it's a big compromise.

Wendy Pino was helpful on such short notice with three rooms within 30 minutes of being notified that we were on our way, the service was personal and exceptional! I am recommending to my employer that this should be our primary hotel when we are required to stay in Cheyenne based on our experience with Wendy Pino.

I had booked this hotel through my work booking agency at our per diem rate for my trip. When I arrived on Wednesday (7/24), they said they had no records of my reservation and could not guarantee that they would honor the rate and management would have to make that decision when they were in. I spoke to the desk attendant the following Thurs and Friday but management wasn’t available. I was also told that management canceled my reservation (without notifying me) because they didn't want to honor the rate associated with my confirmed reservation. I also called the hotel 4 times on Friday (7/26), 4 times on Monday (7/29), and 4 times yesterday (7/30). Management refuses to call me back. I was charged over 300% more than the rate associated with my reservation.