Willow Valley Resort

Understanding that the area was impacted by Helene, there are still way too many issues with the resort. It is old, dated, and poorly maintained. Buyer beware. Family of 4, 2 kids 8-9 years old. We called to confirm the reservation a few days before our trip. We were told it was all good. Upon arrival on Saturday afternoon we were told that the pool and hot tub were not operational and that those amenities had not been working for a few weeks. We get checked in, disappointed that one of the primary reasons we selected the “resort” wasn’t operational, and hadn’t been. If we had been notified we would have cancelled the reservation and stayed somewhere else. We go to our unit. The only positive thing I can say is that it was clean. Mostly. The unit had old beat up wobbly furniture. We were reluctant to sit on the dining room chairs. The bifold closet door was off and sitting in the closet. The deck that had no furniture was shaky when I stepped on it. The front storm door was hung backwards, meaning only one person could enter/exit at a time. The storm door was missing the closed arm. I called and asked if there was anything to be done. Here is the only customer service bright spot. The clerk phoned the “manager” and offered to let us see other units. Turns out we were in the best unit they have. Other units had appliances with broken handles, doors missing, broken chairs, and burned out light bulbs. We requested maintenance to deliver 2 patio chairs, hang the closet doors, repair the storm door, and replace the broken microwave. “I’m sorry but maintenance is working on something else” I took my small travel tool bag and made the required repairs to the chairs to make them safe, I hung the closet doors. The

Upon check-in we were informed of the strictest of pet policies: "If we even find a single dog hair you'll be FINED $250 per day". So we made other arrangements, very inconvenient ones, to accommodate the 15 pound, timid, obedient, well trained family member who so threatened the meticulously impeccable nature of our sleep space. Imagine our surprise when we realized, expectations of luxury dashed, that the condo is sadly neglected in a way reminiscent of a 1980s Motel 6. The front door is hung backwards, so that the screen door has to be opened unnaturally widely to even insert the door key. Not an easy task when luggage is involved. Then you are greeted by old, scruffy shag carpet, along with a dehumidifier that ensures the guests know what that moldy smell is all about. Of special note, a cylindrical stinky wet spot was impossible to miss in the guest bedroom. We told ourselves to ignore the possibility that it was a turd stain. The laminated Formica countertops are separated at the seams, ensuring the instability of anything you set down on them, including hot coffee. The shower head was clogged (or just bottom level quality) so badly that it was easier to rinse with a wet washcloth. Added bonus was the shower control knob, close to falling off, that ensures wild fluctuations in water temperature. At a low budget rate, under certain circumstances, these issues would have been forgettable. But the idea that a well behaved small dog could somehow cause over $1000 in damage (fines) to a place so sorely lacking in cleanliness, let alone luxury, deserves mention. Oh yeah, I almost forgot. At checkout, guests are warned of further penalties should they fail to clean all dishes, strip and bag all linens, and load up the trash (!!) and drive it to a locked dumpster about half a mile away. Such delightful service.. And at checkout, the desk clerk never even asked how our stay went. SMH

Not sure why I paid a "resort fee" when all the "resort" amenities are unavailable/closed/rundown. The roads are busted, the place is busted, the beds are busted, the bathrooms.... busted! Also how the hell do you take out the trash to a LOCKED DUMPSTER?

We’ve owned timeshares here for years. Not much updates in all the years. VERY outdated! Would never bring guests here! It’d be embarrassing. Baseboard at tub edge dirty. Some basic cleaning and painting would help freshen it up somewhat. We usually use the points for RCI trading instead of staying here. We have enjoyed the golf course during the years. (The course is now closed due to hurricane damage.). Wonder how often, or seldom, the board members take a thorough look inside units.

Pool and hot tub were shut down would have liked to know previously, the floors in chalet were not level which makes bed uneven. Hope they can get things fixed could have been done with floods but needs to be fixed. Made me dizzy