DoubleTree by Hilton McLean Tysons

The front desk and all the staff were beyond friendly. Every person encountered said hello and asked me how my stay was going. Captain from the front desk, in particular, made my stay very enjoyable. He was extremely helpful with directions and information and was just friendly overall. If I had to return to the area for business again, I would definitely stay here.

Disappointed by the room. There’s a tile coming off from the wall and pulling loose wallpaper with it. There’s also a big ole gap between the doorframe and the front door of the room. I can quite literally see into the hallway through the crack. Also there was a big fly in my room. It’s February. Location can’t be beat though and parking isn’t an issue.

A Mixed Experience I recently stayed at the DoubleTree by Hilton McLean Tysons for the first time, and while the hotel has some great aspects, my overall experience was disappointing. The Good: • Spacious Rooms & Cleanliness – The hotel is well-maintained, and despite the carpet showing some age, the overall cleaning and upkeep meet high standards. My room was spacious and comfortable, with a cozy bed. • Great Location – The hotel is conveniently close to the metro and surrounded by multiple malls, making it easy to shop and get around. • Well-Equipped Gym – The hotel gym is excellent—modern, well-maintained, and well equipped, including a Peloton bike, which was a nice surprise. It also has fresh towels and well-functioning machines, making workouts convenient. • Business Center & Convenience Store – The business center is impressive, with working computers, a printer, and a comfortable desk setup available 24/7. The small market at reception is handy for snacks and essentials, though it is a bit pricey. The Not-So-Good: • Poor Customer Service – From the moment I arrived, the welcoming felt more like a formality rather than genuine hospitality. • Unreliable Amenities – The room lacked a kettle, and the coffee machine was broken. When I called reception to request hot water, I was met with indifference and unhelpfulness—especially frustrating in the middle of the night while dealing with jet lag. • Lack of Assistance – At 3 a.m., I had to walk to the lobby just to get hot water from the Starbucks machine, which I didn’t mind at the time. However, the next morning, the machine was broken, and I was left without any hot water until 7 a.m. when a staff member finally suggested using the microwave. The whole process was unnecessarily inconvenient. • Basic Breakfast – The breakfast buffet was underwhelming, offering the usual basic eggs, processed food, and uninspiring bread—nothing special or memorable. Final Thoughts: While the location, gym, and business center are definite highlights, the customer service fell short, and the lack of functional in-room amenities like a kettle or a proper coffee machine was frustrating. The hotel has a solid foundation, but improvements in service and hospitality would make a huge difference.

Generally happy with the hotel, but there were aspects which should be noted for others thinking about choosing to stay here in a standard room. Rooms were very clean and hotel presentation was very good. There were some concerns however, There is NO microwave in the standard room. My standard room AC unit was loud. Check yours in case you need to switch rooms. ------update Hotel allowed me to switch rooms and I am happy with the new room.

I stayed here for a work conference recently. The hotel itself was very clean and the staff were attentive. I stayed in a king bedroom and it was very spacious and comfortable. The hotel has a restaurant, though I did not have a chance to try it while I was there. The location was nice because there are a couple of mall/shopping areas around with lots of different options for food and drink. I flew into Dulles airport and took the metro to get to the hotel, which was very close to the metro station. I would recommend this hotel to others traveling to the area.