Quality Inn & Suites

Just wanted to say that these are the nicest people ever. Almost slid off the mountain trying to make it to my original destination and had to inch my way back down and this quality inn was the closest place. I’ve never dealt with driving in ice before so I was totally panicked and freaked out and the 2 lady’s at the front desk (one with piercings and one a little bit older, didn’t catch their names) were so incredibly kind and understanding about my situation and found me and my girlfriend the last room available. Their kindness is what stopped that day from being the worst birthday ever

Prepaid and booked a room 12 days ago through booking.com. They tried to tell us that booking.com never sent them our reservation and we’d have to dispute through them. We arrived during a natural disaster and had no way of calling anyone or looking any nearby places up. Just got off the phone with booking.com, they were able to call the hotel and they confirmed that they actually had our reservation and was able to find our name. They lied to us and turned us away during a natural disaster because they overbooked. I will never be back to this establishment. I’ve read this is not the first time this has happened with this place. I’m thankful the workers were able to call a local motel for us that so happened to have a room available. But if they wouldn’t have given our reservation away and lied to us in the first place, that wouldn’t have had to happen. The only reason they called for us is because we went back in there and told them we literally had no way to call anyone or look up any other places to stay for the night. Edit: the hotel manager was literally in on the lie. I asked for them to write a statement for booking.com so when we tried to dispute it, we wouldn’t run into any trouble. The manager told me to email the account on the business card and she’d get something typed up. They let us leave after initially lying about not having our reservation knowing we wouldn’t be able to look anything up or call anyone due to the natural disaster. So the generic reply I just received from the manager is a slap in the face. Why on God’s green earth would I “reconsider staying with them in the future”?? The ONLY reason they called for us is cause we went back to the hotel an hour later saying we were stranded. There was no “confusion” with our reservation. They straight up told us they didn’t have our reservation and to dispute it through the app. Yet, when the app called the hotel, they were immediately able to find the reservation and name it was under. Absolutely disgusting.

Saw bad reviews and was worried about our stay but overall everything was clean and nice. The only downside was the availability parking for cars and trucks. Location wise it’s great but wish the property behind it was bought to have more parking. Overall the room was clean, hot water and working AC. I saw some bad reviews but we didn’t have any issues. Definitely would stay here again.

Absolutely no parking. Several motorcycle parking spaces with few car spaces, NO air conditioning , NO hot water. If it hadn't been so late when we checked in I would have just left but at 11 at night you hope your car wheels are still on your car the next morning because you had to park in the creepy alley beside another business. And who really needs a hot shower. No even Luke warm. If business owner can't afford AC and hotwater they need to give up the quality Inn name

Wow has this place gone downhill since I was first here in 2007 when it was a Microtel. It has been a Quality Inn for some time now. Been here many times over the years. This may be my last. AC was broke where you could not control how cold it was. If not under covers it was freezing. Speaking of freezing, NO hot water (as other reviewers have posted recently. Mentioned something to the front desk and they it sometimes gets like that. They charge a premium price here for all the bikers that come here for the Tail of the Dragon but it is no longer worth the price at all. Too bad as I’ve recommended this place many times and brought many friends here over the years.