GLAT Austin

So we had a bumpy beginning to our stay. We initially rented luxury tent and got moved due to an AC issue, initially they wanted to move us into a cabin which we did not like at all , so we called and tried discussing this with the Glat team. I got yelled at and mistreated, which in all honesty is not Ok because that is no way to treat guests. In the end the lady over the phone agreed to give us the cabin desired and just hung up. My recommendation is to not go by their instagram nor website pictures. It’s not as glamourous as it seems. It’s more average than it’s presented. The park itself is serene location near many corner stores/liquor stores in Bastrop. Which is great ! They have dock where you can go to the lake and small area where we decided to go and eat some breakfast, was great! We will definitely not recommend nor stay in these locations again. The rental was not very clean, shower in the cabin door wouldn’t slide properly, not to mention we had dead spiders in the showers, I mean I’m sure being in nature and all it would be normal to find them around the cabin. Yet these were dead and seemed like they did not mind cleaning it. The soap provided was terrible ( got two soap bars that smelled so bad , and 2 conditioners and a bunch a shampoos) smelled terrible. Just being your own, we bought our own soap bar at the corner store. Sink was full of dead mosquitos , and water wouldn’t really drain , q tip bowl (decor was empty) , no soap. No hot water whatsoever, so just make sure you are prepared. Make sure to bring pots and a clean sponge in order to wash your dishes. Thankfully we came very prepared and didn’t require to use their utensils/ plates. Coffee area had ants which is a bummer because they got all over our produce and condiments. I’d like to say that the hot tub is an inflatable , so don’t expect much quality in the heating either. And ours had too much chlorine , view the bubbles. We only used it once in our whole stay. I honestly think they should definitely invest in maintaining the places. They have so much potential and require some cleaning. The sofas outside were very dirty. The bed itself was comfortable but bring blankets , they don’t offer many if you get cold easily. Plus careful they don’t seem to clean the decor , they had many many webs around , I think they should make sure these are dusted off at least before renters come. A family member got bit by one while asleep and we ended up having to take him to the hospital. Also , TV inflatable is not an inflatable , it is a screen attached to the fence , so don’t go based on the picture, it is NOT included, it’s an additional $100 so make sure you are aware. It’s actually a projector. The first night we arrived , we did not receive our parking permit for the days we would stay there, we found out on our own the next day On the day of arrival we asked to be help connect the projector for which they said yeah yeah we will come back and they never returned. They did not help us set up the projector but we had a really nice man comeThe next day and help us. Finally we were able to use it. No light near the fire pit, so we had to cook in the dark. Just consider the pricing for the stay is definitely not worth it for the quality they offered.

The location of the GLAT is perfect. However, unlike an Airbnb or a hotel, there is nobody available to answer your questions and help you out. At the entrance to the park property there is a check in station, however the people attending this check in station are not associated with the GLAT rentals. The people at the park check in station are LCRA employees and the GLATs belong to a rental company. The employees simply verify your your reservation email and issue a parking pass to park on the property. We had issues with the wifi password (the one provided in the check-in email was incorrect), missing ceiling fan remote, one restroom barn door hardware made it impossible to fully open making us squeeze through the opening to enter the restroom, the shower glass door did not secure close, leaving an approximately 1/4 inch opening causing water to spill all over the restroom floor. The unfortunate part is that we called the phone number on the reservation, and the info@glatusa.com email without a response to this date. Good place to stay but without the customer service and minor oversights, this should not be priced at glamping rates.

If the experience onsite is anything like dealing with their customer service, stay away from GLAT properties. They collect in full in advance but then make it unreasonably difficult to cancel, which feels very scammy. I tried contacting them by email (more than once) and by phone, to no avail, and when I finally did get a response, they couldn't have been less helpful. They simply redirected me back to the web site where there is no discernible way to cancel a reservations and both the FAQ and the Terms of Service pages return 404 errors. Ultimately I had to dispute the charge with my credit card company.

This was a nice close to home get away for a couple of days. The place was comfortable to catch up on some sleep with the very cozy bed. The community was quiet during sleeping hours and the lake was a very nice view. It was fun to hear the Boy Scouts across the lake singing their chants when the sun went down. You could just hear the fun everyone was having and good vibes all around you. Overall this was a great experience and we did let the owners know about a few small improvements to the cabin. Just a few simple fixes to not get worked up over to help them improve their customer experience and they were appreciative of the feedback. One thing to keep in mind is this lake is not the best summer lake to cool down in as it is a cooling reservoir for the power plant. The water is fine and clean but is pretty warm. It would be great for the cooler parts if he year to warm up in. There is not a lot of development around the lake which makes for a quiet and nice view. There is also kayak rentals in the camp area which makes it easy not have to lug yours around if you have one.

Loved this stay! We had the best time with being out in nature while still having the amenities of a hotel! Bed was comfortable, everything was nice and clean. I also loved how it was dog friendly, not a lot of places are like that so it was nice to take a trip with my dogs! The view was pretty and it being so close to Bastrop State Park was fun too!