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Hours

Monday, 9:00 AM - 5:00 PM
Tuesday, 9:00 AM - 5:00 PM
Wednesday, 9:00 AM - 5:00 PM
Thursday, 9:00 AM - 5:00 PM
Friday, 9:00 AM - 7:00 PM
Saturday, 8:00 AM - 8:00 PM
Sunday, 8:00 AM - 5:00 PM

Holiday Shores Campground & Resort Introduce

Holiday Shores Campground & Resort, located in Wisconsin Dells, Wisconsin, USA, provides a family-oriented camping experience with a variety of recreational activities. As part of the Campgrounds & RV Parks category, this resort offers amenities and services designed to cater to families and individuals seeking a fun-filled getaway.

Holiday Shores Campground & Resort offers the following features and services:

  • Family-Friendly Activities: The campground offers a wide range of activities suitable for all ages.
  • Well-Stocked Store: The campground features a well-stocked store with hot food available for purchase.
  • Clean Facilities: The bathroom/shower and pool areas are very clean.
  • Pontoon Boat Rentals: The campground offers pontoon boat rentals through Holiday Shores Water Sports.

However, it is important to be aware of the following potential challenges:

  • Inconsistent Staff Behavior: Guests have reported that half of the staff were rude, short, and unpleasant.
  • Golf Cart Safety Concerns: Guests have expressed concerns about a kid driving a golf cart around the campground.
  • Pontoon Rental Refund Dispute: Guests have experienced significant issues with pontoon boat rentals, including disputes over refunds due to inclement weather and accusations of dishonesty.
  • Poor Customer Service During Refund Dispute: The manager, Jill, has been accused of being disrespectful and unhelpful during a refund dispute.
  • Inconsistent Office Hours: Guests have reported that the office hours are not always consistent with posted times.

Guests have highlighted the family-friendly activities, well-stocked store, and clean facilities as positive aspects of Holiday Shores Campground & Resort. However, the inconsistent staff behavior and significant issues with pontoon boat rentals and refund disputes are significant concerns. The poor customer service during the refund dispute and inconsistent office hours further detract from the overall experience. Potential visitors should weigh the positive amenities against the reported customer service concerns.

Holiday Shores Campground & Resort is suitable for families seeking a campground with a wide range of activities in Wisconsin Dells, WI. However, potential guests should be prepared for potential inconsistent staff behavior and potential issues with pontoon boat rentals and refund disputes. It is recommended to carefully consider the negative reviews before booking and to confirm all policies and procedures in advance, especially regarding rentals and refunds.

For inquiries, you can contact Holiday Shores Campground & Resort at:

Phone: (608) 254-2717

Mobile Phone: +1 608-254-2717

Address: 3901 River Rd, Wisconsin Dells, WI 53965, USA

Location

Customer Reviews

4.0
357 reviews
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Alex Jacobson
Aug 21, 2024

Great location, lots to do for everyone of all ages. My 3 kids ages 2-9 had lots of things to do, and we filled our time at this campground easily. The store is well stocked, and there is hot food to be purchased for reasonable price all day. The bathroom/shower and pool areas are very clean. Minor things that I didn't like, half the staff were rude/short/unpleasant, and there is a kid who I assume works here that is flying around on a golf cart. Otherwise was a fantastic stay and we would stay again!

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Wayne Gudaitis
Sep 24, 2024

Saturday 9/21/24 We rented a pontoon boat from Holiday Shores water sports. The rental was supposed to be from 2:00pm-6:00pm. At the time of pick up, we questioned the young man about the safety of taking the boat out as the weather appeared to be changing. He assured us it would be fine and pushed us off. In approximately a half hour all hell broke loose. We pulled off of to the shore line about 3/4 of the way to the damn. It was lightning and down pouring. The boy from Holiday Shores found us on a jet ski and told us to return. We had the boat 1 hour. We called the office for a refund and it was closed. We went to the office before leaving the campground and the office was dark and sign said closed at 3:00pm. The next day we returned to the office and talked to manager Jill. She told us that we were liars, that the weather wasn’t that bad and that the boy only came out to check on us. Well if the weather wasn’t that bad why send him out. Their contract states that there will be a prorated refund in the event of inclement weather. Our rental bill was $273.16 for 4 hours. We had the boat back by 3:00pm and tried to call at 3:09 and was at the office by 3:15pm. Our refund after being called liars was $98.68. My math at only having the boat for a terrifying 1 hour comes to a refund of $204.87 and an apology. We’ve known the Ward family for 38 years. We camped there, rented the camping cabins and had our speed boat serviced with them always having a wonderful experience. This was despicable! We’ve never been spoken to so disrespectfuly or treated so badly ever! What a shame. Wayne Gudaitis

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Teresa Lindemann
Sep 10, 2024

This place is huge and has lots of amenities but we didn’t really use any. The lots are spacious and most are tree covered. We stayed in the pull through lots and 100-121 have big pine trees on them. Spots 122-136 must be newer and have smaller trees. They set it up nicely that the bigger RVs for the pull through spots go in a second entrance which is more direct access. Our only complaint is trying to get in touch with someone in the office. It is after Labor Day so I assume they have less staff. We pulled in at 6pm and got to our site and there was a huge hornets nest! We tried calling and it went to voicemail. My husband walked to the office, which was already closed and a good distance away. Luckily another camper had to trade sites when he came in and they had given him a list of sites available so we moved to one of those. We also tried calling during office hours to get the WiFi code and no one called back.

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Joseph Johnson
Sep 03, 2024

Went there for a family vacation, my travel trailer can sleep 10 people, they say they have a limit of 5 on their sites we were willing to pay for the extra people, I have reached out multiple times to them for responses as to why we were told we have to pay for an extra campsite. They say it is for safety reasons, yet when we told them we would all be staying in the travel trailer they were fine with it. I will continue reaching out to rectify this and possibly later my review, however at this time I would not go again. Reply: You may need to check your website then as I have filled out the form on your website multiple times, otherwise there is no email address provided for me to reach out. We were told for safety reasons and not amenities and whatnot as to the reason we had to pay for a whole extra site, either way the reasoning does not make sense

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Terry Chew
Sep 11, 2024

Second time this season, not the height of the season, quiet and beautiful sunsets. Will definitely go again. Only minus was the lack of WiFi and when it was working it was weak. Had to use our hot spot. Overall a very nice and peaceful 4 days.