Hampton Inn Canon City

Honestly, as much as I hate to say it, because I pick Hampton Inn over all other hotels, I had to get a refund and leave. The concierge was very friendly and gave a great first impression. It went downhill from there... when I went in the room, there were clumps of dirt on the floor and some bits of plastic trash. I pulled back the sheets and the bed was dirty...hair everywhere and stained sheets. The bed linen looked like it had not been changed in several stays. It had a "not fresh" odor, to be polite. I have always had exemplary cleanliness from the Hampton Inn franchise and was utterly revolted at the state of the room I was given. Corporate needs to do an audit of this location and see if it can be brought up to standards. Or I, along with many others(no doubt), will start using a different hotel chain. I had to leave and go to a Best Western, which offered great rewards, friendly service, and above all, a clean room!

Had an amazing stay! The staff are awesome, very helpful and just all around great people. The rooms were neat and comfy, breakfast was great and the gentleman at the front desk goes above and beyond. I will definitely be staying here again soon!

I wouldn't recommend this place, and I don't do that often. I really try to see beyond the small struggles that businesses have, but here... Wow! Starting with the "assistant manager" who was vocal about not being manager but trying to move into that spot. Well, his poor attitude and lack of hospitality is definitely keeping him from rising up in rank. He also acted put-out every time we spoke with him, and it was frequent due to all the problems we were having during our week long stay. Starting with the room not having a fridge or microwave like it said we would. It took 2 days and finally Amy and Kyle were quick to drag a fridge right into our room. Thanks guys! (they provided the best customer service out of all the staff we talked to). Then the business center computer and printer was broken, so we had to email the front desk every day to have them print our work papers. Next, the breakfast was horrible! The first day the asst manager mentioned their food truck hadn't come so they got whatever they could from Walmart, and it was obvious. Even every day after, the food was exactly the same, no variety day to day like a real Hampton Inn does. The "fake" eggs were constantly out, the hash browns tasted like cardboard, the waffle iron was caked with old burnt batter, there was no non-stick spray for it, no syrup, never any oatmeal and their "hot water" for tea, was Luke warm everytime, like it was from the tap. The lobby/dining area had a TV or 2, but not ever on and there was no music playing or anything. Just silence. Not warm and welcoming by any means. The indoor pool and hot tub... broken. Cleanliness? Sub-par. There was an old band-aid in my shower when I first arrived and still never removed when we asked for our room to be serviced. And every ice machine was broken on every floor. When I asked the asst manager about it he told me the 1 on the first floor that usually works keeps going out, but nothing about getting it fixed. He also told me that the owner is selling the hotel, so "she isn't putting ANY money into this place". And that is apparent. We frequent Hilton properties often and this location should be taken away from the brand, it's a disgrace to the Hilton name. Small details were overlooked, like the sheets being put on inside out, and not fitting fully, so would fall off the corners immediately and other things I mentioned above. This was the worst of all our Hilton / Hampton Inn experiences.

Wrestling team booked rooms for tournament. Upon arriving someone was already sleeping in room. Kids spend 1.5 hours in community room sleeping before the whole debacle was sorted out. Next day after wrestling kinds went to rooms... no keys worked. One family went o their room and it was security locked with other people staying in there. We showed up for our reservation and no one at desk.. at all!!!! Waited for quite awhile, tried to check in online and was told couldn't find our reservation even tho we had a confirmation code!!! The whole team and parents took their business to the holiday inn express and had a fantastic experience! This place should just close. The other reviews are just as horrid.

Hallways and stairs haven't been vacuumed in what looks like months. There was blood on the lampshade. A friend staying across the hall was checked into a room with no linens on the bed, trash in the trashcan and spit in the bathroom sink. Several people waiting to check in for over an hour and no one working the front desk. Many had to find other accommodations because the rooms were not clean and ready.