Hampton Inn Lenoir City

I travel extensively and always make an effort to stay in Hilton properties when I can. I made the mistake of selecting this location for a recent stay. At no time during the booking process was I informed the building is undergoing a major renovation. When I arrived, there was not even a sign on the building indicating that it was a Hampton Inn. I had planned on staying two nights, but after the first night I left. When I opened the door to my room it had an awful smell and there were stains all throughout the carpet. The heating and air unit was making a loud rattling noise. I would have asked for a different room but when I checked in I was told the hotel was completely booked for the night. The construction noise was so loud I could not get any work done while in my room so I went down to the lobby. There was loud construction noise there too. The complementary breakfast was absolutely horrible- reheated and stale food items. The French toast was so hard it could not be chewed or cut with a knife. However, those were the least of my concerns. There were bugs in both beds- I found this out when they crawled on me and woke me from my sleep. I then decided to use the other bed in my room but saw bugs in it too. I slept in the desk chair the remainder of the night. Also during my brief stay the fire alarm went off. At no point did any hotel employee notify the guests what was going on. It was only after waiting outside in the snow and after the fire department showed up I learned it was a false alarm. I found this out by tracking down a fireman, I never heard anything from employees. While waiting outside during the fire alarm I spoke to other guests. The problems I encountered with this hotel weren’t exclusive to me as they too shared similar experiences. I have debated for over a month on whether to leave this review but I feel other potential guests should be made aware of these issues. The problems I experienced during my stay were so bad I engaged the assistance of the Hilton CEO escalation team to share photos and videos documenting the issues I encountered. I asked them to have management from this hotel to reach out to me. I was really hoping to understand what their justification would have been for so many problems during a one night stay. I never received any contact from management whatsoever. This property seems to be suffering from management and employees who have simply given up. I am hopeful that once the renovations are completed that this hotel will have worked through all of their problems.

The bed is almost impossibly squeaky. There’s the loudest possible construction crew working and blasting music all day. Maybe they are actually trying to be quiet and it’s just the fact that the walls are paper thin. The “always on” button on the fan does not make the fan stay on. There were no warnings about the construction going on when booking the hotel. Oh oh and on day one there was a dead bug in the middle of the bathroom floor that was impossible for a housekeeper to miss…

I've stayed several times traveling but was NOT impressed that at no point in the booking process was it mentioned that the hotel was undergoing a significant renovation. Made for a loud and uncomfortable stay. I feel it is great to renovate, but do believe the hotel should mention to the consumers the current status.

I was very happy at the Lenoir City Hampton inn. Very quiet, perfect location, lots of restaurants and stores, close to highway. Front desk sweet, forgot her name tho. Very sweet and helpful w a smile. Room was clean, comfy and quiet. Breakfast was good even if I didn't like the sausage, potatoes n western omelets (pre frozen food).. But waffles and oatmeal were yummy. Decaf coffee tasted really good. Beverage station stocked at night. Tracy in housekeeping was a peach, sweet and hard working. Her smile and kindness are extraordinary.

Great room, poor wifi and tv channels only free to air access to streaming services if you have your own account and internet. Breakfast was good.