Staybridge Suites Gulf Shores, an IHG Hotel

We had an unexpected stay at this hotel due to winter weather. A perfect place for us! Clean, comfortable and good food. The staff is exceptional. Mama E took care of the guests! Definitely recommend!

I had high expectations for this stay and was very disappointed. We have stayed in San Antonio stay bridge and it was extravagant. Our room was hot and would not cool off . The air filter to our ac had an inch of dust on it! The room smelled so musty. The carpet was disgusting through the whole hotel and any tile looked like it hadn't been mopped in weeks. If you stay less than seven days apparently they do not sweep or vacuum , which okay can you at least put a broom in the room seeing we have a kitchen to cook. Housekeeping I would absolutely give a 0. At one point the housekeeper came in and just handed my brother the towels and trash bags and left. Shampoo was fine but conditioner and body wash were so watered down it did not even make suds or condition. Applejuice and orange juice were both like water . Our floor smelled like weed the whole stay . This was nothing like what we expected, especially for what we paid. The first night I pulled the sheets down to get in and there was a dead fiddle back in the bed. The room was dirty when we arrived and we found trash under the bed. Beer bottle lid right out in the middle of the living room floor. How can you miss that cleaning? Last but not least the pool was green all along the walls. I honestly should have saved the money and paid for a motel six .

I’d give 0 stars if I could. When we got there, we were told the maid forgot about our room and we’d have to wait. No big deal. We waited a few minutes and then it was ready. Honestly, it was obviously ready because it wasn’t cleaned. Dirty dishes still in the dish washer, dirty wash cloths hung on the shower rod, a piece of molded fruit in the floor. The best part and the reason you shouldn’t say here is the gigantic roach that was in the floor at breakfast. I’ve attached a picture. I called to speak with the manager and was told he was out until Monday. My brother said something about the roach to the front desk. They apologized and then wanted to know if it was still alive 🤷🏻‍♀️ I know mistakes happen. I’m fine with that. But almost $500 a night for a dirty room and roaches is not something I’m fine with.

Business trip for two weeks. Nice sized rooms with small kitchen and all the utensils needed. They had a small fitness center that worked for my needs. A small pool. Breakfast was one of the better hotel breakfast I have had. They do a little welcome happy hour Monday though Wednesday and that was very good as well. Would stay here again for sure.

I’m a member of IHG and I’m HIGHLY DISAPPOINTED! I would give them a zero in rating but that’s not an options. I’m a very reasonable women also patient but this place hit a nerve EVERYDAY! Our stay there was for business and leisure as we were there for a dance competition. Starting with checkin..My friend/family arrive at 11am for check in and called for an early check as they said there room will be ready. WELL IT WASNT! They didn’t get there room till after 3pm. 🙆🏽‍♀️ Next, my room smelled like mildew, & come to find out that the filter was not replaced and you can see the dusky blue air filter from the wall. 😤 Also, the tub was clogged! 😡While taking a shower I was wondering why the water would not recede. With my family of 4 the dirty water stayed in the tub after each shower. It took almost 10-15 for the water to drain out so you can imagine what is stuck in the pipes in order for the water to go out. Next, The floor carpet was filthy and had to be forever since they REALLY cleaned it. I say this because when my son took his shoes off the bottom of his feet was black. 🥴😵‍💫 On top of that the living TV stopped working. But again since we were in and out the whole week we didn’t sweat it, however that doesn’t excuse the issue. Next, my key stopped working and I had to got to the front desk 3 times to fix it in order to get in my room. 😡 After that, while heading back to my room, I seen roaches by the elevator 🙆🏽‍♀️🙄 LAST, to top of off while staying for almost a week for my daughter dance competition, we were in and out frequently. We got 4 calls, even two on a same night for a complaint of us making a lot of noise. Allow me to add that I have an autistic son that sometimes do a little more than usual. After the 1st complaint I politely went to the front desk after they called us to inform them that we have an autistic son so we apologize for the noise as we continue to redirect him. HOWEVER he can’t help it so please let the guest know this. Not even 2 hours later we get a call 2:00am in the from the front desk of noise complaint. At that point I said to them that I already came down to explain to the other rep before the shift changed what is the case. The front desk then tells me we will still need to be quiet because the guest have a tournament in the morning. Now I truly understand the courtesy of this, unfortunately me weren’t that loud AT ALL. At that moment AS A GUEST I felt the disregarding of our stay as we pay the same money as everyone else to stay at the hotel to be harassed by the front desk from another guest concerns or issues. Shouldn’t it be a limit on calls of complaints especially if you called already??? Shouldn't each guest get equal respect??? This hotels allows dogs, which I’m a DOG LOVER , however we all know that bringing a dog to a hotel, you can expect it will be a lot of barking. But no one complains about that though… Lastly to add , our hallway smelled like dog pee! I’m absolutely disturb and disappointed 😔 I DO NOT RECOMMEND THIS PLACE TO STAY!