The Village at Highlands Ranch

We stayed in one of the drive up motel rooms. The rooms were up to date and modern, the shower was great- excellent pressure, and got hot quickly. The host was extremely helpful and made sure we were all set. Rooms are not spacious, but we're here for the outdoors and the location could not be better for beautiful LVNP!

Would be a 4 star review, however, the bathrooms are shared with the restaurant attached to the RV park office. We did not feel comfortable, nor felt like we had privacy, when taking showers knowing that customers from the restaurant can walk right into the bathrooms. The showers were only made private via a shower curtain….that were pretty much transparent. Most RV parks have stalls that enhance the privacy of their visitors. Also, while WiFi is provided it is basically non existent. One positive is, it is a close drive to the southern entrance of the park where majority of the hikes are located.

This hotel has NO WIFI!!! This area has no phone signal, and they don’t provide wifi. There’s emergency phone outside I tried 3 times but didn’t work either. When emergency or dangerous happen at night, you have no way to save yourself. Stay away from this hotel!

was cute and had an awesome view. Motel room had a strong chemical smell and no wifi. we could use the wifi from the store nearby but that never worked so we only used the restaurant wifi when we were eating. that should definitely be changed. room was okay. you could hear the neighbor cough through the wall

This will be a long review. I’ve stayed at this motel several times over the past couple years. Location in relation to Lassen Park is unbeatable. The rooms are well-kept and extremely clean. Shower water pressure could be better. The water has a sulfur odor, which is a local “feature” of this area. On my most recent visit this past Monday-Wednesday there were two issues. When I arrived at my room after an evening hike Monday, the people next door were literally screaming at each other and throwing things. The guests on the other side were terrified and packing their car up to go back home. I ran over to the restaurant to talk with the employees about this, and they came over and had a very stern talk with the problem guests. Since I was planning to get up very early to go hiking, I was still worried about more disturbances possibly making it impossible to sleep. I was given a new room way down toward the other end, and that was great. Even nicer (and I really didn’t expect this) they refunded me for one of my two nights. When I got up a bit after 4am, the vehicle of the problem guests was already gone. Perhaps they were kicked out, they certainly deserved it. I returned from hiking very late in the evening, shortly before midnight. Apparently when they gave me a new room, they failed to program its keycard for my second night (the keycard for my original room still worked, as I later found out). I first tried to use the red “emergency phone”. It did not work at all. I then called the “after hours service” number. This connects to an answering service, but in eleven attempts over nearly two hours they were unable to reach anyone associated with the motel. Remembering that I had left the bathroom window open before leaving that morning, I finally ripped open the screen with the tip of a trekking pole and got into my room that way. No one from the emergency service ever called back. I could have slept in the car I guess, but really wanted to shower and was also completely out of drinking water (aside from what I had in the room). The next morning (more accurately, a few hours later that same morning) after a few hours of sleep I called the hotel office and explained what had happened and what I’d done. They were profusely apologetic, came right over with a replacement working key card, and a new invoice for $0.00 for my entire stay. I can’t fault them for that kind of service, and greatly appreciate it. All that said: I *implore* them to rethink their “people like to be disconnected during their stay” that I understand the owners are firmly holding to. We are a world now dependent on cellular and data connectivity, and the “emergency provisions” provided by this motel both completely failed. My situation was relatively minor (though at the time it didn’t feel that way, especially after the timed lights all went off around midnight leaving the entire area in pitch darkness). For someone in a serious situation (medical or otherwise), a scenario with the emergency phone/non-responsive after-hours service could mean literally life or death. Note: the only reliable cell service in this location is Verizon. My Verizon iPad worked quite well, and allowed me to tether my T-Mobile iPhone to make phone calls. Without Verizon, and with WiFi *only* in the restaurant across the street, you are literally cut off. I did find one tiny area in the parking lot where I found T-Mobile to *barely* work without tethering to the iPad. I’ve stayed in other remote motels (see my review of the Andruss Motel in Walker, CA, for one example) that had great working WiFi, and I think in 2024 this should be the standard. Certainly for a motel that ends up being nearly $200/night with all the taxes. Please, PLEASE…if the owners ever see this review, PLEASE reconsider your position on “connectivity”. At the very least, fix the “emergency phone” (which dials but doesn’t connect) and do something about the “after-hours service”. My situation was stressful and annoying. Someone else may have far worse circumstances.