Residence Inn Upper Marlboro Joint Base Andrews

Unbearable Stench – Housekeeping & Management Need to Step Up! We stayed at this Residence Inn for a basketball tournament, and while we were expecting a comfortable stay, we were instead hit with an overwhelming fishy stench that made our room nearly uninhabitable. From the moment we stepped in, the odor was so pungent it felt like we had walked into a fish market, not a hotel room. The front desk staff was kind enough to acknowledge the issue and provided a room freshener and a sink dispenser solution to help, but let’s be real—no amount of air freshener can mask a smell this horrific. This wasn’t just a mild inconvenience; it was an assault on our senses. We tried airing the room out, but the odor was embedded in the carpets, walls, or possibly the HVAC system. Frankly, housekeeping and management should have never let this room be available to guests until the smell was fully taken care of. Whether it’s due to poor cleaning standards or a maintenance issue, it is unacceptable to charge guests for a room that reeks this bad. Future guests—if you value your sense of smell and a comfortable stay, be sure to confirm that your room is fresh and livable before settling in. We expected better from Residence Inn.

We stayed here for our DC family visit/ (mix of work trip lol). The rooms are so big. Kind of like a mini apartment. They were doing a small spot of ceiling work in the lobby but that didn’t take away from how inviting and upscale family vibe the living room/lobby area was. Super nice staff. Alexia or Alexis was super kind and got ketchup for us when our DoorDash forgot to bring it and Bree was super fast and check even though those super hot military guys were checking in all at once

My stay was wonderful. I gave My grand baby a small slumber party. The room that was suggested to me was perfect. They kids were able to go swimming and then later tell stories by the fire pit. The hotel staff was accommodating and so sweet. Thank you Lexii and Kaleb for being there to assist with all our needs.

We stayed here on 2/1/25-2/2/25 and to my surprise, it was just ok for it to be a brand new location. The pool was very over-crowded with kids on the evening of 2/1/25.I expressed my concern for a few broken things in the room since we had small kids with us and nothing was done about it. When I checked out, there wasnt a manager on duty so I called back later on in the week and was told someone would reach out to me.I called back a few days later and expressed my concerns since there was no accomodations offered. I was told by the front desk reception that mgmt said they cant do anything about my concerns.I wasn’t looking for a refund but at least some points or another night. There was nobody concerned or even wanted to fix the issues.This was for room 423.

The hotel and staff were fantastic. I just don’t recommend staying in this town unless you wanna smell people smoking weed on every floor and loud rap music at 3:45am. High crime rate in the local area. All the cars in the parking lot had steering wheel locks on them. If headed east I’d recommend keep driving and stay in Annapolis . Again the hotel itself and its staff were great I will just NEVER stay in this town again.