Hilton Garden Inn Redding

We stayed in what appeared to be one of the remodeled rooms. It was clean, comfortable, and would have been perfect if not for the tremendous rainstorm that night and the window leaked a bit. The only complaint is our room was directly across the hall from one of the employee areas (kitchen, I think), and the staff was quite noisy until late in the evening. We ordered room service just for fun, and it was one of the best room service meals we've ever had, and for three of us came in just over $40 before tip. We couldn't believe how good the food was for the price (highly recommend the BBQ chicken flatbread). Breakfast was also spot-on, and the staff was more than friendly. We will definitely stay here again next time we pass through Redding!

I have to revise my review, the bartender was okay, I left him 20% , but when I saw the charge later he added on some extra! My tip went from $6 at 20% to $10 at 36 % ! I called his name is Gary, the only bartender. Gary’s service was mediocre at best, but I left him 20% , called the hotel and he said I must of switched your ticket! However it’s the principle behind over charging tipping… I will dispute this with my card company. Who knows he could have been added more to customers without their knowledge, but I know how much I left and 20% for his service was appropriate. Watch your statements folks ! Great happy hour and room . Martini 🍸 and street tacos are delicious 🤤

We go up to Redding at least once a year, sometimes twice and we always stay at this particular hotel. It's convenient, it's EXTREMELY CLEAN and the staff in every area of service there is phenomenal. Front desk is always awesome. I've never had a disappointing interaction with anyone who has helped me. They are always so nice, so welcoming and so accommodating. Check in to check out to everything in between...... they're always outstanding when engaging with. The servers at The Grill are attentive, warm and also extremely accommodating. They go out of their way to ensure that you're service is always a step ahead. When a server can see what you need before you have to ask for it or wave them down it makes for a great dining experience. It matters when a server cares about their customers and this has always been my experience there. The complimentary coffee in the morning is strong, hot and is exactly what a tired traveler needs and the food in the restaurant is really good! Housekeeping has a great attention to detail and is very respectful of your privacy. The rooms are spotless and sanitary and comfortable. I have either left something behind or have called looking for something I've left behind several days after checking out a couple of times and if anything was accidentally left in my room they hold it and send it back. One year my son left an expensive game controller and they returned it to us a week later. AMAZING! Another time I thought I left my luxury brand eyeglasses and they looked and looked..... they finally called me to say they just couldn't find them. Then of course I found them in my car 2 days later. (sorry about that!) But they went above and beyond looking which I doubt other hotels would do. Not to that extent anyway. The 1 and only problem I've had in the 8 or so years that we've been going there was an issue with another guest and his behavior. The hotel addressed immediately and rectified it well beyond our satisfaction. I don't have a bad a thing to say about this hotel and it's incredible staff. Whoever is in charge of hiring knows exactly what it takes to maintain outstanding customer service and great hospitality and all of the people who are there who attend to the guests are an example to follow. They are courteous, professional, patient and they know exactly what it takes to work in guest services and to be successful in ensuring hotel guests are happy and comfortable. I dont even bother comparing otjer hotels when I start planning our trip up. Why bother? When our experiences have always been stellar there is no reason to go anywhere else. See you again his summer HGI!

Passing through... the service was awesome.. the front desk was great... but it was in the middle of remodeling and it definitely needed it. The elevator was out of order and we had to climb 3 flights of stairs .. my husband asked if they had some one that could carry our suitcases up the stairs and they were happy to do it...but because we were only staying one night, I packed an overnight bad and when I saw the woman that was going to take it up to the 3rd floor... we chose to take our suitcases up ourselves. I don't mind the stairs good exercises... but my husband caters to me . The front desk lady was going to take the suitcases, we carried them ourselves but was impressed that she was ready to do it for us. They offered us to have breakfast but we were in a hurry to get to our destination. It was looking pretty good with the cook staff. We always like to go to Hiltons and even with the remodeling the staff was wonderful .

This trip was an unfortunate detour on our way home when my kid got sick. I didn’t expect anything from the staff here, but they went so above and beyond to get me anything I needed to take care of my family. The kindness of the staff was unreal. If I ever had to be stuck anywhere, I’d choose this little gem of a hotel. It was close to everything, Costco, food, grocery. Getting supplies was easy. Just thank you, it’s a rarity in this world to have an experience like this in a rough situation.